WRITING SCENARIO
Sukru ATMACA
HOTEL MANAGER
Istanbul,34
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Hotel Manager
Ibis Istanbul Şişli
07.2025 - Current
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Operations Manager
Adahan DeCamondo Autograph Collection
07.2024 - 05.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Multi Property Front Office Manager
Marriott Tribute And Autograph Collections
12.2023 - 06.2024
- Managed 135 rooms and 25-30 employees
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Maintained clean and organized work environment, promoting professional image of hotel to guests.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Duty Manager
JW Marriott Bosphorus Istanbul
05.2022 - 05.2023
- Managed over 40employees every duty shift.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
- Maintained safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within group.
- Actively participated in revenue management strategies by analyzing market trends and making informed pricing decisions based on demand patterns.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Implemented new procedures to optimize workflow efficiency within front desk team.
- Handled escalated guest issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Operation Manager
Holiday Inn Express Istanbul Atakoy-Metro
02.2019 - 04.2022
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Enhanced guest satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at up skilling workforce to meet dynamic industry demands.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
Night Manager
Sheraton Çeşme Hotel
02.2017 - 12.2018
- Managed 400 rooms and 30 employees at night shift.
- Directly reported to GM
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Served as primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Enhanced team performance by providing regular training and promoting positive work environment.
Ass. Front Office Manager
Elite World Hotel Istanbul
01.2015 - 12.2016
- Implemented new procedures for handling guest complaints, resulting in increased guest satisfaction ratings.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Night Manager
Hilton Istanbul Kozyatağı
08.2014 - 12.2014
- Served as primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Enhanced team performance by providing regular training and promoting positive work environment.
Night and Duty Manager
Radisson Blu Airport And Conference
12.2013 - 07.2014
- Served as primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Implemented new procedures to optimize workflow efficiency within front desk team.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships
Receptionist
Radisson Blu Hotel Asia
02.2012 - 11.2013
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
Receptionist
Avantgarde Hotel Istanbul
07.2010 - 01.2012
Receptionist
Ajia Hotel Istanbul/TURKIYE
06.2008 - 06.2010
Education
High School Diploma -
Anadolu Etiler Otelcilik Ve Turizm Meslek Lisesi
Turkey 04.2001 -
Bachelor in Tourism - Tourism Management
Anadolu University
Turkey05-2005
Skills
- Proficient in Opera, Fidelio and Micros
- Policy and procedure modification
- Oral and writing communication
- Workflow Coordination
- Documentation and control
- Proposal Writing
- Complaint Handling
- Revenue management
- Property Management Systems
- Decision-making capabilities
Military Service
Completed
Personal Information
- Date of Birth: 07/23/87
- Driving License: B
Interests
TRAVELING
SHOOTING SHORT MOVIES
Languages
English
Turkish
Timeline
Hotel Manager
Ibis Istanbul Şişli
07.2025 - Current
Operations Manager
Adahan DeCamondo Autograph Collection
07.2024 - 05.2025
Multi Property Front Office Manager
Marriott Tribute And Autograph Collections
12.2023 - 06.2024
Duty Manager
JW Marriott Bosphorus Istanbul
05.2022 - 05.2023
Operation Manager
Holiday Inn Express Istanbul Atakoy-Metro
02.2019 - 04.2022
Night Manager
Sheraton Çeşme Hotel
02.2017 - 12.2018
Ass. Front Office Manager
Elite World Hotel Istanbul
01.2015 - 12.2016
Night Manager
Hilton Istanbul Kozyatağı
08.2014 - 12.2014
Night and Duty Manager
Radisson Blu Airport And Conference
12.2013 - 07.2014
Receptionist
Radisson Blu Hotel Asia
02.2012 - 11.2013
Receptionist
Avantgarde Hotel Istanbul
07.2010 - 01.2012
Receptionist
Ajia Hotel Istanbul/TURKIYE
06.2008 - 06.2010
High School Diploma -
Anadolu Etiler Otelcilik Ve Turizm Meslek Lisesi
04.2001 -
Bachelor in Tourism - Tourism Management
Anadolu University
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