SUMAIYA KOKUTENGENEZA
Wroclaw,Dolnoslaskie
Summary
I am a highly motivated, adaptable, reliable and well-organised, with impeccable morals and professional integrity. I have excellent communication and interpersonal skills, and a great ability to get along with people from varied cultures, levels and disciplines. I have a great ability to work efficiently with people across all levels and departments in an organisation.
Overview
2
2
years of professional experience
Work History
Associate,Business Administration Development
Bank Of New York Mellon Corp
04.2024 - Current
- Collaborate with Relationship Managers and Transaction Managers to facilitate seamless and timely client onboarding processes.
- Work in close coordination with KYC (Know Your Customer) departments to ensure all necessary information collected is readily accessible on internal platforms.
- Coordinate the collection and submission of required documentation for account opening, ensuring thorough sanity checks are conducted and necessary approvals are obtained from relevant teams to ensure accuracy and compliance throughout the account opening process—before, during, and after account setup.
- Maintain consistent and accurate data across internal platforms such as ECRM and Deal Manager, ensuring accessibility and reliability for stakeholders.
- Manage and maintain processes by prioritizing tasks based on urgency, actively following up on requests, and coordinating with relevant stakeholders to address outstanding items.
- Ensure prompt attention to critical matters and work diligently to facilitate the timely and successful completion of client projects.
Commercial Assistant Intern
TMF Group
07.2023 - 02.2024
- Managed and maintained CRM system, playing a pivotal role in generating CRM numbers and ensuring accurate data entries for lead and deal information.
- Collaborated closely with sales and relationship management colleagues to facilitate complete and accurate recording of leads and deal information in CRM system, fostering a collaborative approach to customer relationship management.
- Assist the global Sales Operations Team and Finance in reviewing reporting issues and addressing data inconsistencies, ensuring reliability and relevance of sales-related information.
- Collaborated with multiple teams to successfully execute key projects, demonstrating strong project management and coordination skills.
- Established and maintained effective communication channels with various internal stakeholders, ensuring smooth flow of information and alignment of activities with organizational objectives.
- Managed and maintained the shared inbox, ensuring prompt responses and timely follow-ups on requests. Prioritized tasks based on urgency, efficiently completing work in order of importance to meet team's needs.
Process Associate
Vialto Partners
09.2022 - 12.2023
- Monitored and reported on process performance to ensure strict adherence to established standards, consistently verifying compliance and promoting a culture of quality assurance.
- Developed and maintained comprehensive documentation related to processes, ensuring accessibility and clarity for team members and stakeholders.
- Facilitated the preparation of applications for work permits and legalisation of residence, demonstrating meticulous attention to detail and a comprehensive understanding of regulatory requirements.
- Spearheaded the coordination of document and information flow among various stakeholders, optimising communication channels and enhancing overall operational efficiency
Education
Master of Arts - International Business
UNIVERSITY OF ECONOMICS IN KATOWICE
Katowice, Poland11-2024
Bachelor of Arts - Human Resources Management
MAKERERE UNIVERSITY BUSINESS SCHOOL
05.2021
Skills
- Excellent oral and written communication
- CRM Database
- Problem-solving
- Financial services
- MS Word, MS PowerPoint
- Operations
- Data Entry and management
- Records management
- Analytical
- Effective Shared Inbox Coordination
Timeline
Associate,Business Administration Development
Bank Of New York Mellon Corp
04.2024 - Current
Commercial Assistant Intern
TMF Group
07.2023 - 02.2024
Process Associate
Vialto Partners
09.2022 - 12.2023
Bachelor of Arts - Human Resources Management
MAKERERE UNIVERSITY BUSINESS SCHOOL
Master of Arts - International Business
UNIVERSITY OF ECONOMICS IN KATOWICE
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