Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SUMAIYA KOKUTENGENEZA

SUMAIYA KOKUTENGENEZA

Katowice

Summary

I am a highly motivated, adaptable, reliable and well organised person with impeccable morals and professional integrity. I have excellent communication and interpersonal skills, and great ability to get along with people from varied cultures, levels and disciplines. I have great ability to work efficiently in fast and growing companies and with my can-do spirit , I can work within all levels of the organisation.

Overview

2
2
years of professional experience

Work History

English teacher

Profi-Lingua
04.2022 - Current
  • Plan dynamic lessons to increase student comprehension of books and literary concepts.
  • Assess student progress and provide feedback to improve performance and establish academic success.
  • Develop and implement course materials, lecture notes and assignments.
  • Collaborate with teaching staff and administrators to foster good student experience
  • Research new language teaching methods.
  • Engage in departmental committees to develop and review policies.

Service Desk Support Agent

Airtel Uganda
09.2020 - 05.2021
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Provided excellent customer care by responding to requests, assisting with service selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Human resource intern

MAJESTIC BRANDS LIMITED
06.2019 - 08.2019
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Assisted with writing job postings and job descriptions for boards.

Education

Master of Arts - International Business

UNIVERSITY OF ECONOMICS IN KATOWICE
Katowice
05.2024

Bachelor of Arts - Human Resources Management

MAKERERE UNIVERSITY BUSINESS SCHOOL
Kampala
05.2021

Skills

  • Excellent oral and and written communication
  • Problem-Solving Ability
  • Quality Assurance Controls
  • Administrative support
  • Maintain Employment Records
  • MS word, MS powerpoint,
  • Report Transcription
  • Order fulfilmefulfilments nt
  • Records management
  • Customer Relations
  • Microsoft Excel
  • Sorting and Delivering Mail

Languages

English
Native language
Swahili
Upper intermediate
B2

Timeline

English teacher

Profi-Lingua
04.2022 - Current

Service Desk Support Agent

Airtel Uganda
09.2020 - 05.2021

Human resource intern

MAJESTIC BRANDS LIMITED
06.2019 - 08.2019

Master of Arts - International Business

UNIVERSITY OF ECONOMICS IN KATOWICE

Bachelor of Arts - Human Resources Management

MAKERERE UNIVERSITY BUSINESS SCHOOL

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SUMAIYA KOKUTENGENEZA