SUNEETHA UDDARAJU

Key Responsibilities:

• Provided comprehensive support for Azure API Management (APIM), ensuring efficient API lifecycle management and security.
• Assisted with Azure Resource Manager (ARM) templates for streamlined resource deployment and management across Azure services.
• Supported Azure Batch operations, facilitating large-scale parallel and high-performance computing solutions.
• Managed Azure Cloud Services, overseeing service deployment, health monitoring, and continuous integration/delivery processes.
• Implemented Azure Lighthouse projects, enabling multi-tenant management and automation at scale.
• Utilized Azure Resource Graph for advanced resource exploration and inventory management across Azure subscriptions.
• Enforced governance and compliance standards through Azure Policy, aiding in configuration and protection of cloud resources.

Achievements:

• Enhanced system reliability and operational efficiency by optimizing cloud service configurations.
• Successfully resolved critical issues, leading to a significant reduction in downtime and improved user satisfaction.
• Collaborated with cross-functional teams to implement best practices and innovative solutions for cloud resource management.
• Conducted training sessions for junior team members and new hires, fostering culture of continuous learning and skills development.
• Assisted in evaluation of emerging technologies, determining their potential benefits to company operations.
• Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
• Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
• Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions.

• Responsibilities: Working for "Hexion" Account under APPS team supporting Web Services & Non-SAP groups
• Taken KE through team & gone through KE videos relevant to applications
• In web services providing support to five custom web applications like EMCRS, Pipeline, SDS, SOA & custom web forms
• In web services worked on few incidents & Requested items
• Involved in few enhancements as part of code & functionality changes
• Azure DevOps has been used to deploy code in different environments
• In Non-SAP supporting around 70 vendor based applications
• Involving in the upgradation of applications & supporting the team
• Created few Application Overview Documents& Upgrade documents regarding the process flow of applications
• Multiple software upgrades are done through ECR as per client requirements
• Master Datasheet created to perform monthly maintenance activity
• KE delivers to a new team member in efficient way through the KE plan
• On-time delivery is done till date
• Involved in holding daily Client Calls, providing technical support, operational support and weekly status meetings
• Involved in providing solution to various issues raised by users
• Internally taken Knowledge sharing sessions related to Microsoft Dynamics, SharePoint & Power BI
• Created Knowledge based articles, also used tools like IKON & ROOCA for updating the cause codes of incidents
• Involved in Migration project of Application servers of custom web applications
• I have been part of migrating application server from old server to the newest one & done all the necessary modifications, after migration.

• Responsibilities: Disney consists of themes and parks, like they are developed with maps once we run the code we can see three sites in design page
• Once we click on one site it will redirect to its related map
• Map consist of different attractions
• When we see the map we don’t find attractions
• When mouse is moved then we get hand symbol it will show the attraction details and we should maintain the attractions and make be availed for next business day
• Using oracle database as backend, we used to maintain all the attraction details, locations, work order and related URL’s
• We used to write some stored procedures and schemas for storing and updating the database
• We have two services window and web services which maintain the requests and all
• It is a dev & support based project
• Mainly we used to maintain two asp dotnet applications MAD(Maximo automated dispatching) and light board
• We have 3 different teams like one is the dotnet team and second one is Maximo team it used to maintain all the work order related things and one more team is like mobile related team
• In WDW (Walt Disney World) site labors are using mobiles to sign in and close the work orders
• If any issue comes supervisor will create work order and that work order will be assigned to so and so labor
• Labor should go to that location and work on that
• Once work is done he will close the workorder
• If he is facing issue with mobile related that related team will be working on that
• If it is application related issue dot net team will work on that
• If it is work order related issue Maximo team will work on that
• Extensively Handled few incidents and RITMs based on the user request, fulfill the requirement and send it to the different environments
• We have used TFS source to push the code and with the help of Jenkins we used to deploy the code in different environments
• Used to provide monthly, as well as weekly status reports
• Monitor internal ticketing system periodically for any action requests (tickets) assigned to our queue & will work on them based on the priority to resolve the issue
• Worked hand-in-hand with Dot net Support for issue resolutions.