SURAFIEL BERHIE
Warsaw,Poland
Summary
Bringing an extensive background in finance, accounting, transactions and customer service by performing different software and analytical skills with a record of successfully solving administrative challenges by helping great companies succeed with granted years of experience. Recognized for dynamic work ethic, innovative, highly motivated, supportive, polite, and team player attitude with highly trained software skills.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Transaction Accounting Accountant
CBRE
Warsaw
2023.08 - 2025.04
- Review required contract approvals and transaction documents to set up new customer/supplier accounts or deals in the system
- Issue invoices and distribute to brokers or clients upon Instruction from the requester to ensure timely payments
- Engage with customers by timely responding to the clients based on their requirements and providing support
- Perform Monthly, quarterly, and yearly end activities plus reporting in accordance with the finance calendar and other reporting requirements from corporate finance for the relevant entities
- Maintaining and administrating schedules on the system and analyzing lease contracts to check payments from clients
- Applying Cash, processing payments, and following up for overdue payments
- Performing payrolls and other audit documentation weekly to meet deadlines
- Processing Advisory billing, NDCT, Journal entries, Expenses, OCR, and other professional reports in MS Excel
- Timely and quality delivery of AD Hoc Tasks Assigned By Department Leadership
- Maintain and control data/deals in the system
- Participating in generating new ideas to improve processes and taking an active part in continuous improvements/project activities
Customer Service Professional
Accenture
Warsaw, Poland
2021.08 - 2023.07
- Providing comprehensive and professional customer services by responding to inquiries both internal and external through telephone, email or online communications channels
- Worked to achieve high customer satisfaction rates and helped to increase customer return rates
- Constant contact with customers and following up with them to ensure their issues are resolved
- Check customer accounts to provide financial and banking details
- Provide accurate verified information and update the database as necessary
- Case tracking and data managing
- Walking through customers and performing troubleshooting
- Settle any customer disputes in a professional and pleasant manner
- Helping the team of junior customer service representatives by giving training and shadowing
Billing Specialist
Awash Insurance Company S.c
Adiss Abeba
2019.11 - 2021.02
- Managing all payments and expenses for a company and suppliers
- Prepare and issue invoices
- Responding to financial queries
- Follow up and communicate with customers regarding outstanding invoices and payment discrepancies
- Monitoring accounts and outgoings, verifying unusual expenses
- Prepare different reports
- Support month-end and year-end close process
Education
Civil Engineering -
University Of Gondar
2015.09 - 2019.07
Masters Degree In Economics - undefined
WSB University
2021.03 - 2023.07
Skills
- People Soft
- Oracle
- Sales Force
- Jira
- Balance Sheet Review
- Financial Audits
- Microsoft Excel
- Analytical Skills
- Critical thinking and problem solving
- Computer and Software Skills
- Customer Service
- invoice processing
- Microsoft Office
- Great Communication Skills and Fast Learning
- Leadership Skills
- Ability to Work in a Team
- Effective Time Management
- Ability to Multitask
- Sorting and Data Archiving
- Account payable
- Account reconciliation
- English
Timeline
Transaction Accounting Accountant
CBRE
2023.08 - 2025.04
Customer Service Professional
Accenture
2021.08 - 2023.07
Masters Degree In Economics - undefined
WSB University
2021.03 - 2023.07
Billing Specialist
Awash Insurance Company S.c
2019.11 - 2021.02
Civil Engineering -
University Of Gondar
2015.09 - 2019.07