Suzanne Chen

Transitioned to an Agile HR model in response to Telstra's restructure, aligning with strategic projects within the PODD Chapter Area in People, Culture, and Communications. Supported the Global Networks & Technology and Product & Technology missions. Executed strategic priorities in the talent and capability stream, contributing to Telstra's T25 objectives and boosting employee engagement towards the global top 10 percentile.

• Implemented Telstra's strategic People Plan initiatives across organisation, focusing on Employee Experience, Talent, Culture, DEI, Capability, Organizational Design, and Process simplification.
• Facilitated delivery of Data and AI Academy program by creating comprehensive content and researching AI trends to drive strategic decision-making. Developed tailored learning pathways for diverse learner personas for personalized and effective educational experiences.
• Launched and activated Telstra's Behaviours & Habits campaign to refresh company values through neuroleadership principles, aligning with 2025 strategic objectives.
• Contributed to Telstra's ambition to rank in global top 10 percentile for employee engagement, currently on track. Delivered Product Learning Academy as the initial MVP with plans to expand and embed program in ongoing organizational changes.
• Collaborated with Product & Technology stakeholders to continuously enhance and develop talent and capability stream (Product Learning Academy), aligning with evolving business needs.

• Successfully developed and facilitated Workday training programs for 2000 employees, utilizing ADKAR change management principles, resulting in increased productivity and improved participation on the HRIS platform
• Conducted thorough investigations to overhaul the Role Change Program and implemented corrective actions in response to employee complaints, resulting in a more operationally effective and positive employee experience
• Proactively minimised disruption through change impact assessments, comprehensive stakeholder analysis, and readiness assessments for Workday adoption, successfully lifting Telstra Purple's engagement with the HR support model from 91% to 100%
• Applied systems thinking methodologies in formulating the knowledge migration strategy and implementation plan with clear milestones, successfully aligning 98% of processes with enduring solutions
• Implemented the Core HCM module of Workday and decommissioned legacy systems, resulting in a 30% reduction of time-to-hire and improved onboarding efficiency
• Conducted a thorough examination of system requirements and proposed recommendations in alignment with Telstra's strategic objectives

• Proactively identified cultural issues during company-wide transition to Culture Amp and revitalised employee engagement process through action plans, resulting in 15% increase in participation rates
• Optimised operational effectiveness in Enterprise Systems Transformation Program and Contact Centre re-model, leading to a significant cost advantage
• Addressed employee feedback with sensitivity and minimised legal implications during the redundancy process
• Conducted performance and conduct investigations into employee complaints, resulting in a 50% decrease in grievances filed within the company
• Designed and executed comprehensive training program for managers on best practices for handling employee relations issues, resulting in a 90% improvement in employee satisfaction scores
• Collaborated with health professionals to implement effective return-to-work plans and ensure compliance with Workcover cases, resulting in a 50% reduction in legal claims against the company
• Successfully negotiated commercial outcomes and employee exits with effective severance package recommendations to mitigate legal implications and maintain positive relationships with departing employees

• Collaborated with Finance and IT leaders to generate actionable insights that addressed people-related obstacles, resulting in a notable 2% increase in employee engagement and satisfaction
• Provided expert coaching to leaders, enhancing goal setting and evaluation processes, and improving user adoption of Success Factors
• Offered highly professional guidance on performance management, improvement planning, and disciplinary actions, ensuring compliance with company policies and legal regulations, resulting in an impressive 10% reduction in grievance cases
• Conducted meticulous remuneration assessments and provided accurate salary guidance that aligned with the remuneration and retention strategy