Sviatlana Strok
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Success Specialist - DE1 (IKAM) Indirect
Shell Polska Sp. Z O.o.
10.2022 - Current
- Creating non-standard contracts, contract changes, appendixes and individual offers for German resellers, controlled implemented to the system pricing conditions, checking and counting volumes of Customers for paying out bonuses.
- Cooperating with sales team, understanding customer requirements and delivering sales support, checking delivered approvals, proposing technical solutions for realizing contract's conditions in the existing systems (Salesforce, GFN, Shell Fleet Hub, API).
- Conducting regular accounts reviews to assess made volumes of Customers, checking contracts and providing conditions to the system, reviewing approvals, regular providing Due Diligence Screening of Customers.
- Collaboration with cross-functional teams to deliver compliance and successful product implementations (Back&Front Office, Pricing Team, Legal Department, Taxation Department, Marketing, Credit&Debt Collection.
- Coordinating working group of 6 people in realizing the supported to the Direct Fleet Teams in checking the contracts, approvals, implemented pricing conditions, organized work shadowing and refreshers for Deal Management Community (Direct&Indirect Business, Fleet&CRT Markets), prepared SOPs.
- Supporting AI implementation for automated checking the conditions between the contract and the system
Customer Operations Specialist DM (OBAM/FBAM)
Shell Polska Sp. Z O.o.
11.2019 - 10.2022
- Combined proactively duties of Contract Management Team and Back Office for Germany FBAM/OBAM Customers (Gold and Platinum Direct Customers, Fleet&CRT) with excellent E2E results.
- supported sales Team (cooperated with 5 AMs), delivered creating of standard and non-standard contracts, implemented of data to the systems, gathering the approvals according MOA, prepared documentation for tenders.
- Took initiatives in Pricing Working Grope, created templates and implemented improvements for all kinds of automated Bonuses, what allowed to minimize number of mistakes in Contract Management Team.
- 2020 provided CI Project in area of Legal Entity Change for OBAM&FBAM Teams
Customer Service Professional Swiss Back Office
Shell Polska Sp. Z O.o.
06.2017 - 10.2019
- Assisted Sales and Contract Management Team by implementing of contractual data to the systems, supported Switzerland in H3 migration, provided high quality service on daily basis being top performer.
- Took ownership and coordinated migration of bonus process, organized review of migrated contracts, proposed new solutions for effective bonus management, regulation of compliance and implementation of first automate bonuses, supported Pricing Team in preparing Bonus Master File.
- Driving improvements and sharing best practices across
the team, won Heartlands Hero story (shared and organized crosschecking of data in AT Team, saved 276h for 2 persons), cooperating with Controls Team.
Specialist of Foreign Business Activity
Sp. Z O.o „SPDS“
12.2010 - 06.2017
- Organizing and conducting buying of equipment and spare parts for the meat industry from national and European producers, control over the volume of purchased products in accordance with contracts, organization from the producers of exclusive sales rights on the territory of Belarus for the company .
- Preparing of procurement documentation: creating orders, contacting suppliers regarding the execution of orders, deliveries, complaints, solving problems related to orders, creating contracts, adopting european invoices and packaging lists to requirements of Belarusian customs.
- Cooperation with buyers and manufacturers, developing strong client relationships through consistent communication and solving problems and attentive service.
- Working with technical documentation, participation in trade fairs (Belagro, IFFA, Anuga).
German Translator
Sp. Z O.o „Efis“
05.2010 - 12.2010
- Written translations in the fields of engineering, business and law for the meat industry.
- Oral translations on the meat plant during installation of meat processing equipment.
Education
Postgraduate Studies - Sustainable Energy
Krakow University of Economy
Krakow, Poland02.2024
No Degree - German Philology
Baranowichy State University
Baranowichy, Belarus06.2010
Postgraduate Studies - Banking Business
Baranowichy State University
Baranowichy, Belarus2010
Skills
- Planning and Prioritizing
- Sales Support
- Time Management
- Problem Solving
- Report Preparation
- Strong Ownership
- Teamwork
- Ensuring Compliance
- German C1
- English B2
- Polish C1
Timeline
Customer Success Specialist - DE1 (IKAM) Indirect
Shell Polska Sp. Z O.o.
10.2022 - Current
Customer Operations Specialist DM (OBAM/FBAM)
Shell Polska Sp. Z O.o.
11.2019 - 10.2022
Customer Service Professional Swiss Back Office
Shell Polska Sp. Z O.o.
06.2017 - 10.2019
Specialist of Foreign Business Activity
Sp. Z O.o „SPDS“
12.2010 - 06.2017
German Translator
Sp. Z O.o „Efis“
05.2010 - 12.2010
Postgraduate Studies - Sustainable Energy
Krakow University of Economy
No Degree - German Philology
Baranowichy State University
Postgraduate Studies - Banking Business
Baranowichy State University
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