Svitlana Kashyhina
Warsaw
Summary
Accomplished Client Solution Architect with a robust background data management and quality assurance. Highly skilled in retaining key clients through effective resolution of data-related issues and fostering strong client relationships. Proven ability to manage complex projects, including the development of new databases and prioritization of client demands, ensuring timely and high-quality data delivery. Experienced mentor and trainer, adept at using Power BI, SQL, and Excel to drive business operations. Fluent in Ukrainian, English, Polish, and French, with strong analytical skills and a passion for continuous self-development. Enthusiastic about aerial yoga, bachata dancing, and painting.
Overview
6
6
years of professional experience
Work History
Client Solution Consultant / Client Solution Architect
NielsenIQ
08.2021 - Current
- Had a big role in retaining a major client with NielsenIQ by effectively reducing data-related issues, thereby transitioning them from dissatisfaction to satisfaction
- Successfully maintained relationships with clients during the PTF (Protect the Flang) stage, ensuring their continued engagement with the company and fostering long-term partnerships
- Managed a project on creation of new database on client demand
- Developed a plan of priorities to organize clients demands and deliver all business operations assuring quality of data in short delays
- Mentored and trained new people in a team
- Ensured quality of data delivered to clients by managing end to end delivery process
- Tools used: Power BI, Excel, Nielsen databases, SQL
Marketing and Administration Specialist with English and Russian
OWIW Legal
11.2020 - 07.2021
- Translated Russian/English/Polish documents
- Kept administration of documents in order
- Managed sales of legal services to European clients
Sales Specialist with English for the EU markets
CMYK
10.2019 - 10.2020
- Successfully managed sales of printing devices to EU countries
Transaction Specialist for French market
Nestle Business Services
04.2019 - 09.2019
- Played an integral part in successful Go-Live of the process for acquired factories in France by Nestle
- Proactively coordinated and facilitated effective communication between relevant teams to address and resolve invoice-related issues
- Tools used: SAP Ariba, Excel
Quality Specialist
Nestle Business Services
03.2018 - 04.2019
- Implemented quality manager in the Digital and Media team which reduced number of data disputes in the team
- Improved data errors rate KPI for (from around 90 to 97% accuracy)
- Presenting calculated results to the team leaders on the monthly basis
- Tools used: Power BI, Excel
Education
English/Ukrainian, French/Ukrainian Translator and Interpreter. Teacher of Translation and Interpreting. Teacher of English and French Language -
Lviv National University of Ivan Franko
06.2018
Bachelor in Philology. English/Ukrainian Translator and Interpreter. Teacher of English -
Lviv National University of Ivan Franko
06.2016
Skills
- Client Relationship Management
- Project Management
- Mentoring and Training
- Data Management and Analysis
- Quality Assurance
- Analytical Skills
- Problem-Solving
- Attention to Detail
- Work Planning and Prioritization
- Business Analysis
Languages
Ukrainian
Native language
English
Advanced
C1
French
Advanced
C1
Polish
Upper intermediate
B2
Timeline
Client Solution Consultant / Client Solution Architect
NielsenIQ
08.2021 - Current
Marketing and Administration Specialist with English and Russian
OWIW Legal
11.2020 - 07.2021
Sales Specialist with English for the EU markets
CMYK
10.2019 - 10.2020
Transaction Specialist for French market
Nestle Business Services
04.2019 - 09.2019
Quality Specialist
Nestle Business Services
03.2018 - 04.2019
English/Ukrainian, French/Ukrainian Translator and Interpreter. Teacher of Translation and Interpreting. Teacher of English and French Language -
Lviv National University of Ivan Franko
Bachelor in Philology. English/Ukrainian Translator and Interpreter. Teacher of English -
Lviv National University of Ivan Franko