SVITLANA LUTSKINA
Riyadh
Summary
Diligent and dedicated Butler with 13 years of experience in Hospitality. Skilled in managing household staff, coordinating events, and providing top-notch service to guests and clients. Proven track record of maintaining confidentiality and discretion. Detail-oriented and resourceful with a strong work ethic. Adept at multitasking and quickly adapting to changing circumstances. Fluent in English, Russian and Ukrainian. Looking for a new opportunity to utilize my skills and experience in a dynamic and challenging environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Butler, Team Leader
Private Premises, UHNWI
- Current
- Ensuring the security and confidentiality of all information and activities related to the family
- Managing household inventory and handling procurement of supplies as needed
- Coordinating with other household staff and external vendors to ensure seamless operations
- Handling any special requests or preferences of the family members in a timely and efficient manner
- Providing personalized service to each family member and anticipating their needs before they arise
- Maintaining a high level of professionalism and discretion at all times
- Participating in ongoing training and professional development to stay updated on the latest trends and best practices in butler service
- Handling any guest complaints or issues with tact and diplomacy, resolving them quickly and effectively
- Assisting with any other duties or projects as assigned by the family or household manager.
Assistant of Operational Manager
Private Premises, UHNWI
01.2018 - 08.2020
- Performing all necessary tasks to service F&B according to the Standard set by the Front of House Manager
- Assigning duties and responsibilities to all subordinates in accordance with work requirements
- Ensuring that the working areas comply with the sanitation and safety standards for the Family, guests, and employees, and all equipment are in working order
- Training, supervising, developing, disciplining, counseling, and evaluating line employees according to the policies and procedures
- Assisting with monitoring and reordering any store items, minimizing where possible to avoid over expenditure
- Investigating and resolving any complaints in a timely manner
- Maintaining high standards of quality control, hygiene, and health & safety
- Sustaining employee efficiency and morale in the palace at the highest level
- Keeping the working area clean and organized
- Accomplishing the tasks given by the family in a timely manner.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Butler’s Supervisor
Private Premises, UHNWI
- 01.2018
- Ensuring the highest quality of service for breakfast, lunch, and dinner
- Being responsible for the food being delivered on time by working closely with a chef
- Taking care of all belongings of the Premises
- Supervising Housekeeping and Laundry
- Responsible for packing and unpacking while any of the Family members are traveling
- Consistently adhering to quality expectations and standards of the Family
- Training the staff to make sure the service is excellent and meets the expectations of the family
- Looking after all the properties, taking care of all the maintenance is done on time
- Communication with security, protocol, and drivers department to make sure all operations are smooth and all the needs of the Family are satisfied
- Shopping for the food and any items the Family needs
- Maintaining stock of food, beverage, and linen items
- Coordinating the staff during VIP functions and preparing everything for business Meetings at the premises.
Villa’s Butler, Royal Residences
Jumeirah Zabeel Saray
05.2016 - 12.2016
- Butler set up and service of Villas according to the guest preferences
- Service of the Food to the Guest (Breakfast, Lunch, Dinner)
- Maintains seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs, and proactively action all their requests & requirements
- Also, ensures the privacy and security of all the Villas’ guests
- Maintains a full & comprehensive knowledge of the products and services available in the SBU, other Jumeirah properties, and the local area
- Abides by all hotel and company policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/attendance procedures, and Quality standards
- Experience in working with VIP and Royal Families.
Guest Relations Executive
Jumeirah Beach Hotel
08.2015 - 04.2016
- Greeting and seating guests at the same time as monitoring the flow of guests in keeping with seating chart and servers
- Showing around the buffet and explaining the specials of the day
- Arranging buffet tags during breakfast, lunch, and dinner
- Preparing and sending morning and dinner Handover
- Maintaining the cleanliness of the GRE desk and cabinet
- Following the grooming standards of GRE
- Handling guests' Special Food Requests
- Table allocation.
Hostess
Hotel Restaurant Reikartz Rivers
02.2011 - 01.2015
Guest Relation officer
Hotel Ingul
09.2009 - 02.2011
Education
Magister -
Mykolaiv State University. VO Sukhomlinsky
01.2009
Magister -
Open International University of Human development “Ukraine”
01.2007
Bachelor -
Open International University of Human development “Ukraine”
01.2006
Skills
- MS Office (Word, Exсel, Power Point, Explorer, Outlook Express)
- Team Supervision
- Schedule setting
- Discretion and Confidentiality
- Travel Arrangements
- Menu Planning
- Household Management
- Etiquette knowledge
- Multilingual Communication
- Wardrobe maintenance
- Customer Service
Certification
- Certificate of Basic Food and Hygiene #18059
- Certificate of HACCP Awareness Program #8704
Additional Education
International Driving License UAE, Automatic
Languages
Ukrainian
Russian
English
Personal Information
- Number of Children: Daughter 2013
- Date of Birth: 09/27/85
- Gender: Female
- Nationality: Ukrainian
- Marital Status: Married
Timeline
Assistant of Operational Manager
Private Premises, UHNWI
01.2018 - 08.2020
Villa’s Butler, Royal Residences
Jumeirah Zabeel Saray
05.2016 - 12.2016
Guest Relations Executive
Jumeirah Beach Hotel
08.2015 - 04.2016
Hostess
Hotel Restaurant Reikartz Rivers
02.2011 - 01.2015
Guest Relation officer
Hotel Ingul
09.2009 - 02.2011
Butler, Team Leader
Private Premises, UHNWI
- Current
Butler’s Supervisor
Private Premises, UHNWI
- 01.2018
Magister -
Mykolaiv State University. VO Sukhomlinsky
Magister -
Open International University of Human development “Ukraine”
Bachelor -
Open International University of Human development “Ukraine”
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