Swarnali Chatterjee
Warsaw
Summary
Driven Job Title with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
FOUNDEVER SP.ZOO
Warsaw,Poland
06.2023 - Current
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new protocols to optimize team performance and deliver consistent results.
Service Manager
Lange Robert Lange
Warsaw,Poland
01.2022 - 05.2023
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Sales Executive
Iskardia Sp z.o.o
Warsaw,Poland
07.2020 - 12.2020
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
Advocate
Self Practitioner
01.2015 - 08.2018
Education
Masters of Business Administration - Management and Quality Science
Warsaw University of Business
Bachelor in Law (B.A.LL.B.) - Law
South Calcutta Law College, affiliated to University of Calcutta
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Issue Escalation
- Customer Relationship Management
- Call Control
- Team Collaboration
Languages
English
Bilingual or Proficient (C2)
Polish
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Availability
I am available to start work within two weeks. I am free to work in Poland without work permit. I have valid Polish Residence Permit.
Home
Ksizakowa 9B, Flat No. 704, Warsaw, 03-134, Poland
Organisational Skills
- Coordinates with clients
- Team Leader quality
- Knowledge and experience about Public and Private both sector
Personal Information
- Date of Birth: 01/17/1992
- Gender: Female
- Nationality: Indian
Hobbies and Interests
I like to read books and also I am a good listener.
Volunteer Experience
- Counselling guidance to friends and family
- Guidance about legal ways to friends and also interested to know more about new changes in Law and Government
Timeline
Customer Service Executive
FOUNDEVER SP.ZOO
06.2023 - Current
Service Manager
Lange Robert Lange
01.2022 - 05.2023
Sales Executive
Iskardia Sp z.o.o
07.2020 - 12.2020
Advocate
Self Practitioner
01.2015 - 08.2018
Masters of Business Administration - Management and Quality Science
Warsaw University of Business
Bachelor in Law (B.A.LL.B.) - Law
South Calcutta Law College, affiliated to University of Calcutta