Sylwia Cyganek Dusik
Kobylany
Profil zawodowy
Customer Service and Operations Specialist with over 5 years of experience in customer service, order management, logistics coordination, and operational support. Proven expertise in managing end-to-end customer processes, coordinating order fulfillment activities, resolving operational issues, and ensuring high service quality in fast-paced international environments. Skilled in process coordination, operational documentation, customer relationship management, and continuous improvement initiatives. Recognized for strong organizational abilities, attention to detail, and the capability to effectively manage multiple priorities while maintaining a customer-focused approach. A proactive and reliable professional with excellent problem-solving skills, a strong sense of ownership, and a commitment to delivering operational excellence and outstanding customer experiences. Passionate about customer experience, operational excellence, and process optimization. Eager to further develop within customer operations, business support, process improvement, and project coordination roles in an international environment.
Podsumowanie
1
1
Certification
3
3
years of post-secondary education
7
7
years of professional experience
Doświadczenie
Customer Service & Operations Specialist
KUPIKUJ AG
10.2022 - 07.2026
- Manage end-to-end customer requests and post-sales service activities for international customers.
- Coordinate order-related processes and ensure the timely resolution of customer inquiries.
- Provide professional customer support through email and other communication channels.
- Build and maintain positive customer relationships while ensuring high service standards.
- Manage multiple operational cases simultaneously while maintaining accuracy and efficiency.
- Handle returns, complaints, and customer-related issues in a timely and professional manner.
- Analyze operational challenges and identify opportunities for process improvements.
- Confidential
Operations & Administrative Support Specialist
Grabowski Sp. z o.o.
09.2019 - 09.2022
- Coordinated order processing and shipment activities to ensure on-time delivery.
- Prepared, maintained, and verified operational documentation.
- Supported logistics operations and transportation coordination activities.
- Maintained operational data within CRM and e-commerce platforms.
- Ensured data accuracy, consistency, and completeness across systems.
- Responded to customer inquiries via email and telephone.
- Confidential
Wykształcenie
IX General Secondary School -
IX General Secondary School
Kraków, Poland 09.2011 - 06.2014
Umiejętności
- Customer-Focused Mindset
- Strong Organizational and Coordination Skills
- Excellent Communication and Relationship Building
- Process Improvement and Operational Efficiency
- Attention to Detail and Accuracy
- Problem-Solving and Analytical Thinking
- Ability to Manage Multiple Priorities
- Proactive Approach and Sense of Ownership
- Adaptability in Fast-Paced Environments
- Cross-Functional Collaboration
- Time Management and Prioritization
- Commitment to Service Excellence
Certyfikacja
Microsoft Office for Administrative and Office Work
LANGUAGES
Polski
Język ojczysty
English
Wyższy średnio zaawansowany
B2
Oś czasu
Customer Service & Operations Specialist
KUPIKUJ AG
10.2022 - 07.2026
Operations & Administrative Support Specialist
Grabowski Sp. z o.o.
09.2019 - 09.2022
IX General Secondary School -
IX General Secondary School
09.2011 - 06.2014