Reading, traveling and mountain hiking
Sylwia Dymek-Kudasik
Chief Operating Officer
Nowy Targ,12
Summary
Accomplished leader in real estate and hospitality operations with a proven track record of successfully managing hotels, leisure facilities, and investment projects from inception to completion. Skilled in launching properties, enhancing service quality, and overseeing large teams. Possessing a solid financial background including expertise in investment planning, budgeting, and performance analysis. Proficient in developing marketing and sales strategies to boost brand recognition and revenue. Recognized for strategic thinking, fostering partner relations, and achieving operational excellence.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Chief Operating Officer
HotelXpert
01.2017 - Current
- Planned, developed, and launched new hotel concepts and services
- Created and executed marketing and sales strategies for hospitality projects
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Managed teams, introduced incentive programs, and optimized HR structures
- Standardized operating procedures and improved customer experience
- Built long-term partnerships with business clients and vendors
- Reported performance metrics to ownership and stakeholders
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
Chief Operating Officer
Thermaleo Sp. z o.o.
01.2015 - 01.2017
- Oversaw three hotels, a theatre, and restaurants within a diversified leisure group
- Implemented premium service standards across departments
- Managed up to 250 employees and optimized labor costs
- Executed pricing and marketing strategies tailored to seasonal demand
- Enhanced procurement processes and negotiated with suppliers
- Led digital transformation and e-commerce integration
General Manager
Poziom 511 Sp. z o.o.
01.2013 - 01.2015
- Managed boutique hotel operations and all business functions
- Created brand-aligned marketing campaigns and sales offers
- Introduced SOPs, employee engagement programs, and service training
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Sales Director
Bukowiańskie Towarzystwo Geotermalne Sp. z o.o.
01.2010 - 01.2013
- Participated in hotel development and pre-opening phase
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Planned and implemented commercial strategy and pricing
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
Rooms Director
Nosalowy Dwór Sp. z o.o.
01.2009 - 01.2010
- Supported hotel launch and team onboarding
- Developed operational policies and guest experience standards
- Led daily operations and coordinated across front office and housekeeping
- Collaborated with sales and marketing teams to create enticing room promotions and packages for guests.
- Developed and maintained procedures for handling guest complaints, resulting in increased customer loyalty.
- Managed room inventory effectively, reducing overbooking situations and ensuring optimal availability.
- Managed relationships with VIP clientele effectively, ensuring personalized attention that resulted in repeat business.
- Enhanced guest satisfaction by implementing efficient room management strategies.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Income Auditor
Intercontinental Warsaw
01.2003 - 01.2008
Finance Department
Hyatt Regency Warsaw
01.2001 - 01.2003
Education
Postgraduate - Advanced Finance
Economic University of Cracow
01.2005 - 01.2006
Master of Management and Finance - undefined
School of Trade and Law
01.2000 - 01.2004
Skills
Hospitality operations and hotel launch management
Certification
TOEFL, American Language Communication Center, New York
Interests
Timeline
Chief Operating Officer
HotelXpert
01.2017 - Current
Chief Operating Officer
Thermaleo Sp. z o.o.
01.2015 - 01.2017
General Manager
Poziom 511 Sp. z o.o.
01.2013 - 01.2015
Sales Director
Bukowiańskie Towarzystwo Geotermalne Sp. z o.o.
01.2010 - 01.2013
Rooms Director
Nosalowy Dwór Sp. z o.o.
01.2009 - 01.2010
Postgraduate - Advanced Finance
Economic University of Cracow
01.2005 - 01.2006
Income Auditor
Intercontinental Warsaw
01.2003 - 01.2008
Finance Department
Hyatt Regency Warsaw
01.2001 - 01.2003
Master of Management and Finance - undefined
School of Trade and Law
01.2000 - 01.2004
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