Sylwia Jóźwiak
Warszawa
Summary
I'm a dedicated worker experienced in providing customer service. My proactive approach combined with adaptability makes me a reliable team member who's committed to achieving shared goals and creating a positive and supportive enenvironment .
Overview
5
5
years of professional experience
Work History
Private Nanny
Private Household
08.2020 - 08.2022
- Prepared healthy, age-appropriate snacks and meals.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Led indoor and outdoor activities to entertain and occupy children.
Team Leader
Costa Coffee
07.2019 - 08.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Collected, arranged, and input information into database system.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Barista
Costa Coffee
07.2018 - 07.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Retail Sales Worker
Bershka
06.2017 - 07.2017
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
Education
Bachelor of Arts - Cultural Studies
Polish-Japanese Academy of Information Technology
Warsaw, Poland07.2025
High School Diploma -
Highschool XXII Im. Gen. Jakuba Jasińskiego
Warsaw, Poland04.2018
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Work Planning and Prioritization
- Goal Setting
- Conflict Resolution
- Client Service
Languages
angielski
Advanced
C1
japoński
Intermediate
B1
polski
Proficient
C2
Hobbies and Interests
- Literatura
- Sport
- Nauka języka japońskiego
Personal Information
Date of Birth: 04/28/99
Timeline
Private Nanny
Private Household
08.2020 - 08.2022
Team Leader
Costa Coffee
07.2019 - 08.2020
Barista
Costa Coffee
07.2018 - 07.2019
Retail Sales Worker
Bershka
06.2017 - 07.2017
Bachelor of Arts - Cultural Studies
Polish-Japanese Academy of Information Technology
High School Diploma -
Highschool XXII Im. Gen. Jakuba Jasińskiego
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