Sylwia Staniucha
Zapolice,Łódź
Summary
Versatile professional with expertise in cybersecurity fundamentals, web security principles, and mobile application development. Demonstrates strong leadership, communication skills, and the ability to remain calm under pressure. Proficient in Python coding, JavaScript knowledge, HTML writing, CSS, and Wordpress for web-based application development and data entry tasks. Committed to leveraging technical skills and problem-solving abilities to drive innovation and secure digital environments.
Overview
4
4
years of professional experience
Work history
Field Interviewer
Office For National Statistics
Newport, United Kingdom
2025.04 - 2026.05
- Conducted field visits for primary data collection, adding depth to research studies.
- Conducted surveys and documented all responses.
- Generated weekly and monthly reports for managers.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer service representative
Lloyds Banking Group
Leeds, United Kingdom
2023.04 - 2025.04
- Helped resolve disputed claims as official client representative to tax officials.
- Provided expert advice on dispute resolution matters; improved internal processes and procedures.
- Managed high volume caseloads efficiently whilst maintaining attention to detail.
- Investigated suspicious financial activity, researching high-value credit card transactions to identify potential fraud.
- Utilised fraud-detection models to flag and research fraudulent activity.
- Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
Customer Advisor
Capita
Glasgow, United Kingdom
2022.04 - 2023.04
- Provided exceptional customer service to exceed client expectations.
- Offered tailored solutions to clients based upon their specific circumstances-improved customer experience.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Educated customers about various banking services and products, increasing their financial literacy.
- Organised regular meetings with existing clients to maintain engagement levels.
- Assisted in the development of new banking procedures to streamline processes.
Education
Bachelor of Science - Information Technology
The Open University
Milton Keynes 08/2024 -
Skills
- Survey Data Collection
- Field Research Techniques
- Interview Techniques
- Qualitative Research
- Statistical Analysis
- Data Interpretation
- Report Writing
- Data Presentation
- Client Engagement
- Calm under pressure
- Communication skills
- Leadership
- Privacy Compliance
Languages
English
Proficient (C2)
Polish
Proficient (C2)
Affiliations
- Running
- Yoga
- Bicycling
References
References available upon request.
Timeline
Field Interviewer
Office For National Statistics
2025.04 - 2026.05
Customer service representative
Lloyds Banking Group
2023.04 - 2025.04
Customer Advisor
Capita
2022.04 - 2023.04
Bachelor of Science - Information Technology
The Open University
08/2024 -