MS Excel
Sylwia Stasiak-Drach
Quality Analyst
Sandomierz
Summary
Detail-oriented Data Quality Analyst adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Quality Analyst
Amazon Corporate Services
remote work
09.2020 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, and other statistical reports for leadership team and quality improvement programs.
- Created and revised procedures, checklists and job aids to reduce errors.
- Edited, proofed and critiqued internal documents to improve clarity.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Senior Business Travel Consultant
CWT
Rzeszów
09.2017 - 08.2020
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Arranged travel accommodations for groups, family relocations, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided customers with best deals and well-researched travel options, while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
Education
No Degree - Manual Software Testing Course
Coders Lab
04.2001 -
Master of Arts - English
University of Rzeszów
Rzeszów 10.2019 - 07.2021
Bachelor of Arts - Applied Linguistics
University of Gdańsk
Gdańsk 10.2014 - 07.2017
Skills
Project Management
Root Cause Analysis
Analytical Thinking
Attention to Detail
Organization and Time Management
Self-Motivated
Team Player
Software
Postman
SoapUI
Jira
TestLink
Java and Python basics
Certification
ISTQB Foundation Level
Interests
Biking
Zumba
Specialty coffee
Timeline
ISTQB Foundation Level
12-2021
Quality Analyst
Amazon Corporate Services
09.2020 - Current
Master of Arts - English
University of Rzeszów
10.2019 - 07.2021
Senior Business Travel Consultant
CWT
09.2017 - 08.2020
Bachelor of Arts - Applied Linguistics
University of Gdańsk
10.2014 - 07.2017
No Degree - Manual Software Testing Course
Coders Lab
04.2001 -