Polish
Sylwia Szczepanik
Senior Insurance Analyst
Legnica
Summary
Self-organized and fully reliable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet individual and team goals.
Overview
20
20
years of professional experience
Work History
Senior Insurance Analyst
AXA XL, a division of AXA
2019.09 - Current
- responsibility for the transition and administration of a portfolio of German Property Global Program Follow policies and Swiss Property Global Program Follow policies
- managing a portfolio of German Construction local policies and Swiss Construction International Project policies
- close co-operation with departments in Switzerland, Germany and USA (Middle Office, Underwriting, Credit Control)
- working with insurance data based on a variety of data sources (insurance contracts, reports, external documents, internal systems)
- ensuring processes, procedures and set SLA's are met and adhered to
- contacting insurance Brokers in order to reconcile outstanding payments
Insurance Analyst
XL Catlin Services SE
2016.06 - 2019.09
- responsibility for handling a portfolio of the German Property & Casualty local policies (transition from the Munich office)
- successful transition and implementation of 3 corporate insurance business lines from the Swiss XL Catlin office to the Polish Wrocław office (Liability, Financial Lines and Property) – preparing of supporting documentation and taking over of the necessary know-how
- administration of the Swiss Financial Lines and Liability policies administration (local policies)
- processing insurance data into company's systems and databases through interpretation of insurance contracts and associated correspondence
- production of insurance documentation (quotations, policies, certificates, endorsements, invoices)
- regular reports reviewing to make sure processing was conducted efficiently and with good quality
Customer Service Specialist
Rileta Sp. z o.o.
2015.04 - 2016.04
- preparing pre-production documentation (translation of English and German customers' specific requests)
- communicating with German customers in regards to their orders
- working close with production team in order to provide as detailed and precise information as required with the goal to deliver best product
- handling different types of claims, following up to ensure resolution
Customer Delivery Specialist
HP Global Business Center Sp. z o.o.
2014.06 - 2014.11
- preparing leasing documents accordingly to HPFS (Hewlett Packard Financial Services) policies and customer specific
- supporting Sales in new business acquisitions
- cooperating with suppliers in order to ensure proper and timely invoicing
Customer Service Administrator
Sealed Air Sp. z o.o.
2007.11 - 2014.04
- being responsible for daily cooperation with major distributors from several Eastern European countries (Poland, Czech Republic, Slovakia and Hungary)
- communication on a day-to-day basis (by phone, e-mail) in order to provide information in response to inquiries about orders, products and services
- creating sales orders on a daily basis ensuring orders are processed accurately working closely with the Sales Team and internal members of the business (including departments in other Sealed Air locations outside of Poland)
- resolving customers' complaints according to guidelines established by the company (determining the cause of the problem;
- expediting invoices, corrections and adjustments preparing product or service reports by collecting and analyzing customer information
Back Office Specialist
Vattenfall Trading Services Sp. z o.o.
2006.09 - 2007.10
- administrative support of the Trading Desk and Portfolio Management Teams
- checking of the deals to make sure that the trades were correctly entered into the trading system and were in compliance with valid rules and regulations
- confirmation management: creating, checking and sending confirmations as well as following them up reporting CO2 trades to the Polish National Registry preparing required documents (annexes, reports, agreements)
- participating in SLA (Service Level Agreement) design from a Back Office perspective
- cooperation with accounting
- managing communication with different departments (Back Office, Middle Office and Risk) in Hamburg
Customer Advisor for International Business Corp.
Citibank Card Acceptance Germany / Diners Club UK & Ireland at Citibank Handlowy
2004.07 - 2006.09
- main contact point via phone and email for merchants accepting credit cards
- providing customers with up to date information (products, pricing ) and communicating amendments using of Q-Chase system: to create or escalate requests, check their progress and follow them up
- cooperation with accounting for settlement
- active cooperation and correspondence with departments in other countries (Germany, UK, Spain, India) support of marketing projects and actions performing collection calls (for DC UK & Ireland and DC Switzerland)
- contacting banks from all over the world for authorization of transactions
Education
Post-graduate Studies - Finance And Accounting
Wroclaw Economics University
2014.10 - 2015.06
Master of Arts - German Language And Literature
University of Wrocław
2001.10 - 2003.06
Licentiate - German Language And Literature
University of Wrocław
1998.10 - 2001.06
Skills
Able to work independently
Cooperative as a team member
Self-motivated with ability to establish priorities and manage time to complete multiple tasks within specified guidelines
Good written and verbal communication skills
Languages
German
English
Timeline
Senior Insurance Analyst
AXA XL, a division of AXA
2019.09 - Current
Insurance Analyst
XL Catlin Services SE
2016.06 - 2019.09
Customer Service Specialist
Rileta Sp. z o.o.
2015.04 - 2016.04
Post-graduate Studies - Finance And Accounting
Wroclaw Economics University
2014.10 - 2015.06
Customer Delivery Specialist
HP Global Business Center Sp. z o.o.
2014.06 - 2014.11
Customer Service Administrator
Sealed Air Sp. z o.o.
2007.11 - 2014.04
Back Office Specialist
Vattenfall Trading Services Sp. z o.o.
2006.09 - 2007.10
Customer Advisor for International Business Corp.
Citibank Card Acceptance Germany / Diners Club UK & Ireland at Citibank Handlowy
2004.07 - 2006.09
Master of Arts - German Language And Literature
University of Wrocław
2001.10 - 2003.06
Licentiate - German Language And Literature
University of Wrocław
1998.10 - 2001.06
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