Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Additional Information
Timeline
Generic

Sylwia Wysocka

Warsaw

Summary

Dynamic and detail-oriented professional with a strong passion for languages, content creation, and team leadership. Skilled in developing engaging content, managing translation processes, and executing content strategies within e-commerce environments. Proven ability to adapt to changing market needs and innovate in content strategy. Demonstrated success in leading diverse teams to deliver high-quality results across multiple markets. Exceptional organisational and communication abilities, with a focus on continuous improvement and achieving business goals. A strategic thinker committed to excellence and fostering a collaborative, growth-oriented team culture.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Content Coordinator

H&M Hennes & Mauritz
10.2023 - Current
  • Managing transcreations and translations, proofreading, localisation and creative copywriting for global and local campaigns.
  • Handling invoices for external translation services.
  • Planning and publishing weekly content for H&M’s official social media channels.
  • Compiling and presenting monthly reports on social media reach and engagement.
  • Conducting weekly competitive analysis to stay ahead of industry trends.
  • Liaising with shopping centres and partners on marketing-related matters.
  • Supporting customer service through accurate communication, moderating comments on social media and leading quarterly alignment meetings.
  • Creating briefs for local activations with relevant copy.
  • Maintaining regular communication with stakeholders and other departments to ensure alignment on marketing initiatives.

Copywriter

Scandinavian Circle at SWPS University
10.2023 - 10.2024

Creating and crafting textual content, including copywriting, for official social media channels and events organised by the Scandinavian Circle and the Department of Scandinavian Studies at SWPS University, Warsaw.

Copywriter – Trainee

LangueLove – Online Language School
10.2023 - 02.2024

Creating in-depth articles exploring the languages, cultures, heritage, and wider aspects of foreign language acquisition in Scandinavian and Nordic countries.

Senior Team Lead

Teleperformance
07.2022 - 09.2023
  • Managing a team of consecutive interpreters (Polish–English and English–Polish).
  • Organising and delivering onboarding sessions and internal training for new employees.
  • Holding monthly one-to-one meetings with team members and providing ongoing support.
  • Preparing monthly reports on individual and team performance.
  • Giving feedback and setting short- and long-term individual goals.
  • Monitoring the quality of interpreting.
  • Creating monthly team schedules in line with client requirements and employee preferences.
  • Liaising with other departments to solve operational issues.

Senior Translation Coordinator

Teleperformance
01.2022 - 07.2022
  • Managing a translation project and overseeing the work of three teams of translators (Polish, Spanish and French), as well as their direct coordinators.
  • Organising and delivering onboarding sessions, internal training and additional workshops for new and existing employees.
  • Leading weekly meetings with team coordinators to discuss performance, tasks and ongoing challenges.
  • Holding regular meetings with full teams to ensure alignment and support.
  • Preparing weekly reports on individual and team performance.
  • Attending weekly client meetings and presenting team results.
  • Supporting coordinators in giving feedback and setting short- and long-term individual goals.
  • Monitoring processes, evaluating their effectiveness, and proposing and implementing improvements.
  • Liaising with other departments to solve operational issues.

English Translator

BEZ GRANIC – Sworn English Translator’s Office
02.2021 - 02.2022

Providing certified and standard Polish–English and English–Polish translations.

Translation Coordinator

Teleperformance
10.2021 - 01.2022
  • Managing three teams of translators (Polish, Spanish and French).
  • Organising and delivering onboarding sessions, internal training and additional workshops for new and existing employees.
  • Holding regular meetings with full teams to ensure alignment and support.
  • Maintaining ongoing communication with team members regarding current tasks and issues.
  • Preparing weekly reports on individual and team performance.
  • Giving feedback and setting short- and long-term individual goals.
  • Monitoring processes, evaluating their effectiveness, and proposing and implementing improvements.
  • Liaising with other departments to solve operational issues.

Translation Specialist

Teleperformance
07.2021 - 10.2021

Providing Polish–English and English–Polish translations of content for a well-known e-commerce platform.

Photographer

AZAGroup S.A.
02.2019 - 05.2021

Taking product and model photographs for well-known fashion e-commerce platforms.

English Translator – Trainee

BEZ GRANIC – Sworn English Translator’s Office
10.2020 - 02.2021

Providing certified and standard Polish–English and English–Polish translations.

Visual Merchandiser

New Look
02.2018 - 01.2019
  • Managing store assortment and ensuring optimal product placement on the sales floor based on deliveries and commercial priorities.
  • Creating visually appealing product walls and window displays.
  • Styling mannequins in line with brand guidelines and current collections.
  • Overseeing daily operations and delegating tasks to team members during changes and transitions.
  • Delivering product presentation training sessions for store staff.

Education

Master of Arts - Scandinavian Studies With Norwegian

SWPS University
Warsaw, Poland
01-2025

Bachelor of Arts - Applied Linguistics – Translation Studies

SAN University
Warsaw, Poland
01-2021

Skills

  • Leadership and Team Management
  • Analytical and Strategic Thinking
  • Effective Communication and Stakeholder Management
  • Time Management and Organisation
  • Adaptability and Quick Learning
  • Attention to Detail and Accuracy
  • Empathy and Active Listening
  • Decision Making Under Pressure
  • Project Management
  • Multitasking
  • Critical Thinking
  • Negotiation Skills

Accomplishments

Publication of my translation of an excerpt from “Hoggerne” by Roy Jacobsen, translated from Norwegian to Polish, featured in the anthology “Nord-Norge: et ukjent litterært landskap i polsk språkdrakt” / “Północna Norwegia: Nieznane pejzaże literackie”. The book was launched in November 2024 in Poznań as part of the Bodø – European Capital of Culture 2024 initiative, with support from the Norwegian Embassy and Adam Mickiewicz University in Poznań.

Certification

  • JUMP! Assistant Contact Center Manager Training Academy Certification – Teleperformance
  • EF Standard English Test (EFSET) Certificate – C1 Level – EF SET
  • Practical Norwegian Language Learning Exam – C1 Level – SWPS University
  • First Certificate in English (FCE) – University of Cambridge
  • EF Cambridge English Level Test (EFCELT) Certificate – B2 Level – University of Cambridge
  • Interpreter Skills Assessment Test (ISA) – LanguageLine Solutions
  • Basics of Humanitarian Interpreting – Translators without Borders

Languages

Polish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Norwegian
Advanced (C1)
Danish
Upper intermediate (B2)
Swedish
Intermediate (B1)
German
Intermediate (B1)

Additional Information

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Timeline

Content Coordinator

H&M Hennes & Mauritz
10.2023 - Current

Copywriter

Scandinavian Circle at SWPS University
10.2023 - 10.2024

Copywriter – Trainee

LangueLove – Online Language School
10.2023 - 02.2024

Senior Team Lead

Teleperformance
07.2022 - 09.2023

Senior Translation Coordinator

Teleperformance
01.2022 - 07.2022

Translation Coordinator

Teleperformance
10.2021 - 01.2022

Translation Specialist

Teleperformance
07.2021 - 10.2021

English Translator

BEZ GRANIC – Sworn English Translator’s Office
02.2021 - 02.2022

English Translator – Trainee

BEZ GRANIC – Sworn English Translator’s Office
10.2020 - 02.2021

Photographer

AZAGroup S.A.
02.2019 - 05.2021

Visual Merchandiser

New Look
02.2018 - 01.2019

Master of Arts - Scandinavian Studies With Norwegian

SWPS University

Bachelor of Arts - Applied Linguistics – Translation Studies

SAN University
Sylwia Wysocka