Szymon Lach

• Managed budget implementations, employee evaluations, and contract details.
• Implemented operational strategies and effectively built guest loyalty.
• Developed and implemented strategies to increase sales and profitability.
• Formulated policies and procedures to streamline operations.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Monitoring feedback on social media and review platforms
  and implementing actions to improve the hotel’s reputation.
• Regularly reporting to the management board on financial, operational performance

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented business strategies, systematically increased revenue
• Tracked trends and suggested enhancements to both challenge and refine company's service offerings.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Implemented QualPro Revenue Management SaaS
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.

• Managed budget implementations, employee evaluations, and contract details.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability.
• Trained and guided team members to maintain high productivity and performance metrics.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Managed the company’s financial performance, including budgeting, forecasting and financial planning.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Increased customer service ratings through personable service.
• Developed and implemented marketing strategies to promote hotel services.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Developed and implemented promotional strategies to increase occupancy.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

• Implemented new website, booking engine, channel manager and CRM to drive more direct bookings.
• Developed sales, marketing and pricing strategies.
• Worked with media agency on establishing numerous marketing campaigns.
• Oversaw day-to-day operations, including front desk, housekeeping, maintenance, and guest services.
• Fielded customer complaints and comments.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• For each edition, I conducted exclusive interviews with notable figures from the business or lifestyle fields, providing readers with unique perspectives on leadership, innovation, and personal success stories.
• Represented and promoted publication at publisher events, trade shows and conferences.
• Edited and revised wide array of content for accuracy, clarity and consistency.
• Collaborated with writers, designers and other editors to deliver content of highest quality.
• Acquired in-depth knowledge of content areas to provide effective edits.
• Suggested improvements to content to enhance quality and accuracy.
• Wrote and created content for various topics.

During my tenure at Studyinn Foundation, I had the privilege of creating and leading the development and execution of a comprehensive startup acceleration program, tailored specifically for the FinTech, MedTech and EduTech sectors. Over the course of three consecutive years our team has successfully created and managed a structured international program aimed at supporting early-stage startups in these high-impact industries.

• Program design & implementation - conceptualized and designed a robust startup program that provided strategic support to emerging ventures in FinTech, MedTech & EduTech.
• Mentorship and networking - established a network of mentors to provide guidance and support to startups. This included sector-specific mentorship that helped participants refine their business models, navigate regulatory challenges, and secure funding.
• Continuous Program Evolution - incorporated feedback from participants and stakeholders to refine the program's structure, enhancing its effectiveness and value year after year.
• Winners’ Award - Silicon Valley Trip - each edition, the top-performing startup in the program was awarded a trip to Silicon Valley, offering them an exclusive
  opportunity to engage with global tech leaders, meet with potential investors, and explore cutting-edge innovations. The trip provided winners with a firsthand experience of the world’s leading tech ecosystem, enhancing their business insights and opening doors to international growth opportunities.

Management Training across Front Office department. This superb opportunity allowed me to gain hands-on experience at one of the leading hotels in Dubai at that time.

Management Training across Food & Beverage department.

I gained valuable experience in the field of gastronomy which included fine dining restaurant, bar, room service and catering services.