TADIWA CHISOTSA
Lublin
Summary
I am a goal driven and disciplined individual. I am enthusiastic about life and I am eager to learn and acquire new perspective on life from different experiences. I take pride in delivering quality services and results. Demonstrated a track record of meeting customer needs ensuring accuracy and precision in all interactions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer service agent
Foundever
Warsaw, Poland
02.2024
- Working under square project for nearly 5 months now
- Helping merchants in troubleshooting their devices when needed
- Assisting clients on finding missing payments and locating their transfers
- Helping sellers with inquiries, troubleshooting and providing solutions to issues like billing problems, technical difficulties or service disruptions
- Educating sellers in helping them to understand which hardware they can use for their devices in regard with their business type
- Sympathising with sellers who have their accounts on hold and they're unable to continue with their business and handling frustrated sellers
- Taking about 25 -30 calls per day
- Maintaining 100% in attendance.
CUSTOMER SERVICE SPECIALIST
MEGA PACK RUWA HARARE
Harare, Zimbabwe
08.2021 - 02.2022
- Provided support to customers by answering queries, resolving issues and offering advice on product selection based on their needs
- Assisted in processing customer orders, ensuring accuracy in order entry and coordinating with the logistics team for timely delivery
- Supported the sales team by generating leads, preparing quotes, and following up with potential customers
- Maintained accurate records of customer interactions, transactions and feedback for future reference
- Maintained a 100% in attendance and received recognition for punctuality
- Increased up selling and cross selling by 20% resulting in boost revenue
- Served as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism.
CUSTOMER SERVICE AGENT
NETONE EASTLEA
Harare, Zimbabwe
01.2020 - 06.2021
- Helped customers with inquiries, troubleshooting, and providing solutions to issues like billing problems, technical difficulties, or service disruptions
- Educated customers about products, services, promotions, and policies, ensuring they have a clear understanding of their options and benefits
- Addressed customer complaints promptly and effectively, striving to resolve issues to the customer's satisfaction while adhering to company guidelines
- Offered technical support for mobile devices, network connectivity, and mobile applications, guiding customers through troubleshooting steps or escalating issues to specialized teams when necessary
- Showcased strong communication abilities by managing an average of 40 calls daily while maintaining a perfect quality score
- Managed to build rapport with customers, fostering loyalty and satisfaction through personalized interactions and proactive communication.
Quality Control Associate
Denovo Pharmacy
SAMORA MACHEL, HARARE, Zimbabwe
01.2018 - 12.2019
Education
Bachelor of Science - Nursing
Akademia Vincent Pol University
Skills
- Microsoft office
- Data entry
- Professionalism
- Phone etiquette
- Customer satisfaction
- Ability to work in a team
- Effective Time Management
- Critical thinking and problem solving
- Attention to detail
- Cooperation
- Soft skills
- Social services
- Communication
- Community outreach
Languages
English
Personal Information
Title: Customer Service Specialist
Timeline
Customer service agent
Foundever
02.2024
CUSTOMER SERVICE SPECIALIST
MEGA PACK RUWA HARARE
08.2021 - 02.2022
CUSTOMER SERVICE AGENT
NETONE EASTLEA
01.2020 - 06.2021
Quality Control Associate
Denovo Pharmacy
01.2018 - 12.2019
Bachelor of Science - Nursing
Akademia Vincent Pol University