TADIWA CHISOTSA
Warsaw
Summary
I am a goal driven and disciplined individual. I am enthusiastic about life and I am eager to learn and acquire new perspective on life from different experiences. I take pride in delivering quality services and results. Demonstrated a track record of meeting customer needs ensuring accuracy and precision in all interactions.
Overview
7
7
years of professional experience
Work History
Customer service agent
Foundever
Warsaw, Poland
05.2024 - 08.2024
- Working under square project for nearly 6 months now
- Helping merchants in troubleshooting their devices when needed
- Assisting clients on finding missing payments and locating their transfers
- Helping sellers with inquiries, troubleshooting and providing solutions to issues like billing problems, technical difficulties or service disruptions
- Educating sellers in helping them to understand which hardware they can use for their devices in regard with their business type
- Sympathising with sellers who have their accounts on hold and they're unable to continue with their business and handling frustrated sellers
- Taking about 25 -30 calls per day
- Maintaining 100% in attendance
Customer Service Specialist
Mega Pack Ruwa Harare
Harare, Zimbabwe
08.2021 - 02.2022
- Provided support to customers by answering queries, resolving issues and offering advice on product selection based on their needs
- Assisted in processing customer orders, ensuring accuracy in order entry and coordinating with the logistics team for timely delivery
- Supported the sales team by generating leads, preparing quotes, and following up with potential customers
- Maintained accurate records of customer interactions, transactions and feedback for future reference
- Maintained a 100% in attendance and received recognition for punctuality
- Increased up selling and cross selling by 20% resulting in boost revenue
- Served as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism
Customer Service Agent
Netone Eastlea
Harare, Zimbabwe
01.2020 - 06.2021
- Helped customers with inquiries, troubleshooting, and providing solutions to issues like billing problems, technical difficulties, or service disruptions
- Educated customers about products, services, promotions, and policies, ensuring they have a clear understanding of their options and benefits
- Addressed customer complaints promptly and effectively, striving to resolve issues to the customer's satisfaction while adhering to company guidelines
- Offered technical support for mobile devices, network connectivity, and mobile applications, guiding customers through troubleshooting steps or escalating issues to specialized teams when necessary
- Showcased strong communication abilities by managing an average of 40 calls daily while maintaining a perfect quality score
- Managed to build rapport with customers, fostering loyalty and satisfaction through personalized interactions and proactive communication
Quality Control Associate
Denovo Pharmacy
Harare, Zimbabwe
01.2018 - 12.2019
Education
Bachelor of Science: Nursing -
Akademia Vincent Pol University
Skills
- Microsoft office
- Data entry
- Manners
- Phone etiquette
- Customer satisfaction
- Ability to work in a team
- Effective Time Management
- Critical thinking and problem solving
- Attention to detail
- Computer literacy
- Soft skills
- English
- Typing
- Grammar
Languages
English
Timeline
Customer service agent
Foundever
05.2024 - 08.2024
Customer Service Specialist
Mega Pack Ruwa Harare
08.2021 - 02.2022
Customer Service Agent
Netone Eastlea
01.2020 - 06.2021
Quality Control Associate
Denovo Pharmacy
01.2018 - 12.2019
Bachelor of Science: Nursing -
Akademia Vincent Pol University