Tadiwanshe Kimberley Kaseke
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Gifts And More Ltd
01.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Achieved an average customer satisfaction rating of 98% through attentive service and effective problem resolution.
- Collaborated with team members to develop and implement new procedures for streamlining customer service operations, resulting in a 20% increase in efficiency.
- Recognized as Employee of the Month twice for outstanding performance and dedication to providing exceptional customer service.
Education
Bachelor of Science - Nursing
WSEI University
Warsawa, Poland07.2026
Skills
- Communication: Clear and effective communication with customers
- Critical Thinking
- Active Listening: Attentively understanding customer concerns
- Problem-Solving: Efficiently resolving customer issues
- Patience and Empathy: Remaining calm and understanding
- Adaptability: Flexibility in responding to customer needs
- Time Management: Prioritizing tasks for timely responses
- Computer Proficiency: Mastery of essential software and systems
- Typing Speed and Accuracy: Quick and precise data entry
- Multitasking: Handling multiple tasks while maintaining quality service
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Exceeded Sales Targets
- High Customer Satisfaction Ratings
- Reduced Resolution Time
- Award Recognition
Exercising
Passionate about maintaining a healthy lifestyle, I prioritize regular exercise as an essential aspect of my daily routine. I engage in a variety of activities such as cardio workouts, strength training, and yoga to promote physical fitness and overall well-being. Additionally, I actively participate in community fitness events and challenges, demonstrating my dedication to personal growth and achievement. Through consistent exercise and mindful nutrition, I strive to inspire others to prioritize their health and lead fulfilling lives.
Languages
Shona
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Gifts And More Ltd
01.2022 - 04.2023
Bachelor of Science - Nursing
WSEI University
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