Summary
Overview
Work History
Education
Skills
Timeline
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TAFADZWA MANDAVA

Warsaw,14

Summary

Result-driven customer service representative with experience. Proven expertise in problem-solving, active listening , and CRM software usage. Committed to delivering outstanding service and ensuring customer satisfaction . Eager to contribute to Foundever with excellent communication skills and a customer-focused approach.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance
02.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Receptionist

TAWANA ORGANICS SOUTH AFRICA
11.2021 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls to correct offices .

Customer Service Representative

Econet Wireless
08.2020 - 09.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

MATINUNURA HIGH SCHOOL

Bachelor of Science - Computer Engineering

VISTULA UNIVERSITY
Warsaw
02.2026

High School Diploma -

NKULULEKO HIGH SCHOOL
Zimbabwe
11.2018

Skills

  • Excellent verbal and written communication
  • Active listening
  • Resolving customer complaints
  • Decision-making under pressure
  • Conflict resolution
  • Cooperative attitude
  • Team player
  • Proficiency in CRM Software
  • Knowledge of support ticket system
  • Time management skills
  • Efficient multitasking
  • Willingness to learn
  • Empathy and patient
  • Upselling and cross-selling
  • Quality assurance checks
  • Accuracy in data entry

Timeline

Customer Service Representative

Teleperformance
02.2024 - Current

Receptionist

TAWANA ORGANICS SOUTH AFRICA
11.2021 - 09.2022

Customer Service Representative

Econet Wireless
08.2020 - 09.2021

MATINUNURA HIGH SCHOOL

Bachelor of Science - Computer Engineering

VISTULA UNIVERSITY

High School Diploma -

NKULULEKO HIGH SCHOOL

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