Tafara Rueben Mutsungi
Bialystok,Podlasie
Summary
A goal driven individual with extensive expertise in real-time problem-solving, decision-making, and analytical thinking. Demonstrates exceptional task prioritization and multitasking abilities under pressure, ensuring time management proficiency and strict deadline adherence.
Proficient in compliance and financial processes, including technical support, security measures, broad PCI-DSS knowledge, and AML compliance. Well-versed in information security policies such as access control, physical security, data retention and destruction procedures, data protection and privacy policies.Adept at implementing cybersecurity protocols and fostering security awareness through comprehensive training programmes. Experienced in client and stakeholder engagement with advanced software proficiency in Microsoft Office Suite, Google Workspace, Zendesk, and complex concept communication.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Technical Support & Compliance Associate
Viking Cloud
09.2022 - Current
- Handled client calls, addressing technical and compliance-related inquiries effectively.
- Delivered troubleshooting support for PCI-DSS compliance, ensuring rigorous standards were met.
- Assisted clients in understanding data protection policies and regulatory requirements.
- Ensured high customer satisfaction by offering comprehensive guidance on security issues.
- Accurately recorded all client interactions via Zendesk and other CRM systems.
- Resolved intricate compliance challenges through systematic problem-solving approaches.
Junior engineer(Internship)
Rakbud
Bialystok, Podlasie
07.2023 - 09.2023
- Conducted thorough research to support project development stages.
- Performed routine checks on equipment, enhancing longevity and reliability.
- Adhered strictly to industry regulations, ensuring company compliance at all times.
- Implemented safety procedures, reducing workplace accidents significantly.
- Assisted in the design and development of mechanical systems, resulting in optimal performance.
- Collaborated closely with senior engineers on key projects, fostering professional growth.
Education
Bachelor of Science - Civil engineering
Bialystok University of Technology
10.2019 - 04.2023
Skills
- Real-time problem-solving
- Decision-making skills
- Analytical thinking
- Multitasking ability : Pressure resilience , time management proficiency , Deadline adherence
- Customer Support Excellence: At Viking Cloud formerly known as Sysnet, managed 100 daily customer interactions thus well versed in client and stakeholder engagement
- Compliance and financial processes: Technical support an in security , broad PCI-DSS knowledge , AML compliance
- Information security policies : Access control policy , physical security policy , Data retention policy, , Data protection and privacy policy , information classification policy , InfoSec and privacy Event and Incidence Response Policy
- Data protection laws familiarity through Data protection training : Complying with the General Data protection (GDPR) , Data protection in workplace
- Security awareness : 2025 Security awareness training; phishing and cyberattacks, 2024 Kevin Mitnick Security Awareness training
- Cybersecurity protocols
- Software proficiency : PCI DSS AD-hoc Microsoft Office Suite expertise ,Google Workspace knowledge , Zendesk experience ,Complex concept communication
Timeline
Junior engineer(Internship)
Rakbud
07.2023 - 09.2023
Technical Support & Compliance Associate
Viking Cloud
09.2022 - Current
Bachelor of Science - Civil engineering
Bialystok University of Technology
10.2019 - 04.2023
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