Takudzwa Mparuri
Warsaw
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am also organized and dependable candidate, a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. with thorough experience in few application.
Overview
2
2
years of professional experience
Work History
Financial Options Trader
Self employed
11.2022 - Current
- Familiar with the market and equally able to succeed in times of upswing and downturn
- Excellent analytical skills
- Ability to work as a team
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Maintained relationships with clients long term.
- Standard knowledge of trading.
Customer Service Specialist
ECONET
01.2021 - 06.2022
- Handled emails to address customer inquiries and concerns
- Resolved concerns with products or services to help with retention and drive sales.
- Kept all patient information secure and confidential
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Recorded product or service failure complaints and notified appropriate departments.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Increased efficiency and team productivity by promoting operational best practise
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided information regarding charge accounts and loyalty programs.
Education
No Degree - Computer Engineering
Vistula University
Poland, Warsaw10.2022
Skills
- Investment Allocations
- Market Conditions
- Active Listening
- loyalty
- Microsoft Office
- Critical Thinking
- Time Management
- Trade Executions
- Microsoft Excel
- Microsoft Visual Basic
- Consumer Demand
- Data Gathering
- Data Entry
Languages
English, Shona
Native language
Timeline
Financial Options Trader
Self employed
11.2022 - Current
Customer Service Specialist
ECONET
01.2021 - 06.2022
No Degree - Computer Engineering
Vistula University
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