Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Hi, I’m

Takudzwanashe Musunga

Customer Service Professional
Warsaw,Masovian Voivodeship
Takudzwanashe Musunga

Summary

Dynamic Customer Service Professional with a proven track record at Foundever, excelling in problem-solving and customer relationship management. Recognized for surpassing performance goals and enhancing customer satisfaction through effective communication and adaptability. Proficient in data analysis and committed to delivering exceptional service in high-pressure environments.

Overview

2
years of professional experience
2
Certificates
3
years of post-secondary education

Work History

Foundever

Customer Service Professional
05.2024 - 05.2025

Job overview

  • Provided prompt and efficient customer support through multiple communication channels.
  • Resolved customer inquiries by utilizing problem-solving and critical-thinking skills.
  • Documented customer interactions accurately in CRM systems for tracking purposes.
  • Assisted in training new team members on customer service protocols.
  • Adapted to changing customer demands while maintaining service quality.
  • Managed and prioritized multiple customer requests in a fast-paced environment.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
  • Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
  • Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.

Lionbridge

QA Games Tester
10.2023 - 03.2024

Job overview

  • Conducted functional and regression testing to ensure software quality and performance.
  • Collaborated with development teams to identify and resolve defects in application features.
  • Developed and executed test cases based on product requirements to validate functionality.
  • Reported and documented bugs using issue tracking systems to facilitate resolution.

CWT

Business Travel Consultant
09.2022 - 11.2022

Job overview

  • Provided expert travel advice to clients, ensuring tailored itineraries and optimal travel arrangements.
  • Managed travel bookings using CWT's proprietary systems, enhancing efficiency and accuracy.
  • Collaborated with vendors to negotiate competitive rates and secure value-added services for clients.

Education

Vincent Pol University
Lublin

Bachelor of Arts from Tourism And Recreation
2019.10 - 2023.01 (3 education.years_Label & 3 education.months_Label)

University Overview

  • 4.5 GPA

Skills

Data analysis in Excel

Accomplishments

Accomplishments
  • Employee of the Month - Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Software

Salesforce

Amadeus

Confluence

Jira

Google Workspace

Excel

Certification

Computer Operations & Packages — HEXCO (Distinction)

Timeline

Customer Service Professional
Foundever
05.2024 - 05.2025
QA Games Tester
Lionbridge
10.2023 - 03.2024
Business Travel Consultant
CWT
09.2022 - 11.2022
Vincent Pol University
Bachelor of Arts from Tourism And Recreation
2019.10 - 2023.01 (3 education.years_Label & 3 education.months_Label)

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Takudzwanashe MusungaCustomer Service Professional