TAMER CHEMMAKHI
Krakow
Summary
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue. Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Overview
2
2
years of professional experience
Work History
IT Technician
Ooredoo Corporate
Guelma
07.2023 - 02.2024
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Monitored system performance and implemented preventive maintenance procedures.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Customer Service Representative
Mobilis
Bou Mahra Ahmed
07.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Education
Bachelor of Science - Bachelor in Computer Science – Security And Contin
WSB University
Dabrowie Gorniczej09-2027
Bachelor of Science - Computer Science And Programming
University 8 May 1945
Guelma 10-2022
High School Diploma -
El Moudjahid Slatnia Bachir
Bou Mhra Ahmed 07-2021
Skills
- Problem-Solving
- Multi-Site Hardware Deployment
- System Troubleshooting
- Desktop Support
- Computer Security
- Parts Replacement
- Pc Repair Abilities
- Equipment Repair
- Hand Tool Knowledge
- Power Tool Proficiency
- Test Analyzing
- Repair Services
- Component Troubleshooting
- Equipment Inspection
- Diagnostics Skill
- Valid Driver'S License
- Equipment Troubleshooting
- Diagnostics Certification
- Diagnostic Report Analysis
- Data Entry
- Troubleshooting Abilities
- Understanding Of Materials
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Affiliations
I was a member of my college theater club.
Accomplishments
- I won the award for the best actor in our college.
Timeline
IT Technician
Ooredoo Corporate
07.2023 - 02.2024
Customer Service Representative
Mobilis
07.2022 - 12.2022
Bachelor of Science - Bachelor in Computer Science – Security And Contin
WSB University
Bachelor of Science - Computer Science And Programming
University 8 May 1945
High School Diploma -
El Moudjahid Slatnia Bachir
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