Tamrat Kebede Gebresilasie
Lublin,06
Summary
Punctual and honest with solid background in work environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in helping customers and staff to a win win solution.
Overview
4
4
years of professional experience
Work History
Cashier
Zahir Kebab
05.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Language Tutor
Self-employeed
12.2021 - 04.2022
- Motivated students with accurate feedback and positive reinforcement.
- Collaborated with teachers and parents to determine how best to support student success.
- Issued reports updating students, parents and teachers on student progress.
- Reviewed english cours material with students to support discovery of correct answers to problems.
- Conducted tutoring sessions at , homes and public spaces.
Customer Service Representative
Ethio Telecom
03.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- promoted and sold contracts to customers calling.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Support Specialist
Hibret Bank
09.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Responded to customer requests for products, services, and company information.
Assistant
Ephrem Getachew Import And Export
08.2019 - 01.2020
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Monitored and ordered supplies and materials to keep office well stocked.
Education
Bachelor of Science - Computer Science
Wyższa Szkoła Przedsiębiorczości I Administracji
Lublin, Poland03.2025
Skills
- Customer Assistance
- Product Recommendations
- Multitasking Capabilities
- quick to response
- quick to adopt and learn
- great team player
- Problem Solving Abilities
- Reliability and Punctuality
- Computer Literacy
- Basic Math Competence
Section name
love to read novels and history books to entertain and educate myself.
Languages
Amharic
Native language
English
Advanced
C1
Tigrinya
Upper intermediate
B2
Timeline
Cashier
Zahir Kebab
05.2022 - 08.2023
Language Tutor
Self-employeed
12.2021 - 04.2022
Customer Service Representative
Ethio Telecom
03.2021 - 08.2021
Customer Support Specialist
Hibret Bank
09.2020 - 02.2021
Assistant
Ephrem Getachew Import And Export
08.2019 - 01.2020
Bachelor of Science - Computer Science
Wyższa Szkoła Przedsiębiorczości I Administracji
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