Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanaka Mataba

Gdansk

Summary

Focused Team Manager bringing 5+ years of experience in customer success. Skilled at mentoring and leading target-driven and hardworking teams to deliver exceptional customer service.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Training Manager

Foundever
03.2024 - I currently work here
  • Designed training schedules for other trainers to manage work shifts.
  • Provided clear online meeting invites with detailed joining instructions, aiding prompt attendance.
  • Directed one-on-one or group sessions with managers and trainers to resolve training problems.
  • Used outstanding interpersonal and relationship-building skills to engage and motivate teams throughout intensive training programmes.
  • Planned and led training programmes on staff development.
  • Conducted evaluations of training courses to uncover areas in need of improvement.

Team Manager

Foundever
08.2022 - 03.2024
  • Maintained a positive, professional working environment to optimize staff and customer satisfaction.
  • I supervised and mentored staff in 1:1 sessions, driving the attainment of individual KPIs.
  • Managed and mentored a team of 22 to continuously deliver exceptional service.
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectations.
  • Used targeted data analytics to enhance network operations and drive continuous service improvements.
  • Diagnosed errors, failures and bottlenecks using software tools.
  • Collaborate with cross-functional teams to define, design, and deliver new features and products.
  • Communicate effectively with team members, stakeholders, and customers to understand requirements and provide updates on project progress.

Quality Assurance Analyst

Foundever
09.2021 - 08.2022
  • Analyzed performance results, making enhancement suggestions based on service inefficiencies and faults.
  • Conducted performance tests, assessing features including functionality, reliability, performance, and quality.
  • Assisted with the planning and provision of statistical analysis of results to support the introduction of new products to the market.
  • Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.

Senior Sales and Marketing Executive

Road Angels
03.2020 - 09.2020
  • Boosted sales revenue by implementing strategic marketing campaigns and targeting key demographics.
  • Developed strong relationships with clients for increased customer loyalty and long-term partnerships.
  • Expanded market presence by identifying new business opportunities through in-depth industry research.
  • Streamlined sales processes to increase efficiency, resulting in a higher volume of closed deals.
  • Enhanced company brand image through effective public relations initiatives and media outreach strategies.

Marketing Executive

Emirates Business Solutions
04.2019 - 07.2019
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Boosted lead generation with targeted email marketing strategies and social media advertising.
  • Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
  • Improved search engine rankings by implementing effective SEO techniques and optimizing website content.

Education

Masters of International Management - Management

Uniwersytet WSB Merito
Gdansk
2023

Bachelor of Business Science - Economics and Marketing

Monash University Australia
Melbourne
2018

Skills

  • Team Building Strategies
  • Coaching and Mentoring
  • Inspiring Mentor
  • Microsoft Excel
  • Critical thinking
  • Conflict resolution techniques
  • Customer Needs Analysis
  • Negotiation
  • Active Listening
  • Market Analysis
  • Digital Marketing
  • SEO Optimizer

Languages

English
First Language

Timeline

Training Manager

Foundever
03.2024 - I currently work here

Team Manager

Foundever
08.2022 - 03.2024

Quality Assurance Analyst

Foundever
09.2021 - 08.2022

Senior Sales and Marketing Executive

Road Angels
03.2020 - 09.2020

Marketing Executive

Emirates Business Solutions
04.2019 - 07.2019

Masters of International Management - Management

Uniwersytet WSB Merito

Bachelor of Business Science - Economics and Marketing

Monash University Australia

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Tanaka Mataba