Tanaka Mudzamiri
Rzeszow
Summary
Dedicated and results-driven professional with a strong leadership background. Committed to streamlining operations and reducing costs to drive organizational efficiency. Known for problem-solving abilities, leveraging independent decision-making skills and sound judgment to make a positive impact on company success. Focus on optimizing processes and fostering collaboration, consistently striving for excellence in achieving business objectives.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
01.2023 - 12.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings
- Assisted customers in navigating the company website or mobile app for self-service options when applicable
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs
Sales Representative
Econet
07.2021 - 08.2022
- Confirm the accuracy and correctness of the documents provided by the customers
- Retained excellent client satisfaction ratings through outstanding service delivery
- Gathering and analysis of documentation in accordance with regulatory requirements
- Investigating accounts receivables discrepancies
- Sorting, opening, and routing incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Trained and mentored new sales representatives
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Completing forms, reports, logs and records to quickly handle all documentation for human resources
- Managed over100 monthly invoices and maintained accurate processing and verification
Anti Money Laundry Analyst
CBZ Bank
01.2020 - 03.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
- Validated results and performed quality assurance to assess accuracy of data
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks
- Identified and resolved problems through root cause analysis and research
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports
- Identified trends and patterns in large datasets, leading to actionable insights for business growth
Education
Bachelor Of Nursing - Medicine
University of Information Technology Management
Rzeszow Skills
- Microsoft Office
- Word
- Power Point
- Excel
- Social skills (Adaptable and flexible; sociable; team work; work ethic)
- Good leadership skills, planning and collaboration in heterogeneous groups
- Other (Creativity; Customer oriented; Problem solving/ decision making skills; smart personality)
- Internet, E-mail and Social Media
- Ability to learn quickly, listen and communicate with others correctly
- Motivated and ambitious
- Research and Analytical skills
- Customer compliance (KYC)
- Critical Thinking
- Payment Processing
Languages
English
Polish
Zulu
Shona
Personal Information
- Gender : Female
- Nationality : Zimbabwean
Timeline
Customer Service Representative
Foundever
01.2023 - 12.2023
Sales Representative
Econet
07.2021 - 08.2022
Anti Money Laundry Analyst
CBZ Bank
01.2020 - 03.2021
Bachelor Of Nursing - Medicine
University of Information Technology Management
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