Tanguy Kaze

Customer Service and Disputes activities related to returns and queries requests from the customers over the phone or via e mail
• Validation of contractual agreements related to Disputes and Returns process
• Order management and returns management activities in SAP
• Coordination of returns and disputes process with internal teams and spare parts vendors
• Ensures resolution of queries within the contractual metrics

• Duration: 1 year 6 months
• Answering phone calls and providing clients of the American financial services, merchant services aggregator, and mobile payment company with the technical support

• Duration: 5 months
• Supporting Customers over the phone, understanding their needs, offering the best products / services to meet these
• Building rapport, handling objections, and providing a first-class service
• Creating a positive experience for customers and clients
• Working in a sales & service environment

• Duration: 3 months
• Develop implement, and track marketing programs such as email, social media, or digital campaigns, and events
• Collaborate with other internal teams (e.g
• Product and sales) to develop and monitor strategic marketing initiatives
• Analyze and report on the performance and efficiency of campaigns
• Conduct market research and analyze trends to identify new marketing opportunities

• Duration: 4 months
• Managing large amounts of inbound and outbound calls in a timely manner
• Customer Care
• Following call center "scripts" when handling different topics
• Identifying customers' needs clarify information; research every issue and providing solutions

• Duration: 3 months
• Clients reservations
• Customer Care
• Toll free calls