Tanyaradzwa Hamandishe
Bydgoszcz,04
Summary
Motivated and technically proficient Computer Engineering and Mechatronics graduate with hands-on experience in PHP, SQL, and application support. Recognized for analytical thinking, strong problem-solving skills, and the ability to excel in agile development teams. Currently honing practical skills in incident resolution and enterprise-level application support at Atos.
Overview
8
8
years of professional experience
Work History
IT Support Analyst
Atos
11.2022 - Current
- Provide Level 1 and Level 2 technical support for clients including Rolls-Royce, International Service System (ISS) and National Savings and Investments (NS&I), resolving complex software and infrastructure issues.
- Troubleshoot issues on platforms like Citrix, RSA Console, Outlook, LogMeIn Rescue and Teamcenter.
- Manage incidents via ServiceNow and JIRA, enhancing resolution quality.
- Analyze customer feedback to suggest service improvements.
- Collaborate cross-functionally and communicate findings clearly.
- Support systems including Thaler, Globalscape, and JIRA.
- Developed strong communication and organizational skills through working on group projects.
Machine Operator
Teleplan International
04.2021 - 10.2022
- Operated high-volume machinery, optimized processes, and supported engineers with feedback.
- Analyzed recurring equipment issues and collaborated with engineering teams to implement sustainable solutions.
- Demonstrated rapid adaptability in learning new machinery and processes.
- Managed approximately 30-50 incoming calls and emails per day from customers.
Customer Service Representative
NetOne
11.2017 - 04.2020
- Handled high-volume customer interactions, resolving escalated issues with professionalism and efficiency.
- Provided onboarding support and mentorship for new team members, promoting a collaborative team environment.
- Analyzed service trends and contributed to team strategies for improving customer satisfaction.
Education
Bachelor’s Degree - Computer Engineering and Mechatronics
University of Economy in Bydgoszcz
Bydgoszcz, Poland12.2024
High School Diploma - Sciences
St Francis Of Assisi High School
Chivhu, Zimbabwe11.2019
Skills
- Proficient in Python
- Kotlin programming
- SQL data analysis
- C# programming
- Skilled in PHP programming
- Experienced in JavaScript development
- Data interpretation
- Raspberry Pi project implementation
- Experienced with Android Studio development
- Citrix environment management
- Active Directory management
- JIRA workflow optimization
- ServiceNow platform management
- Power BI proficiency
- Foundational knowledge of Azure
- Incident documentation
- Problem-solving aptitude
- Team collaboration
- Effective communication
- Quick learner in dynamic situations
- Microsoft office
Timeline
IT Support Analyst
Atos
11.2022 - Current
Machine Operator
Teleplan International
04.2021 - 10.2022
Customer Service Representative
NetOne
11.2017 - 04.2020
Bachelor’s Degree - Computer Engineering and Mechatronics
University of Economy in Bydgoszcz
High School Diploma - Sciences
St Francis Of Assisi High School
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