Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Personal Information
Timeline
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Taonaishe Chareka

Taonaishe Chareka

Warszawa

Summary

Accomplished team leader with extensive experience in IT support and customer service, managing teams of up to 30 members at Ecocash Holdings Pvt (Ltd). Demonstrated expertise in resolving complex customer inquiries, implementing new technologies, and enhancing productivity. Proven track record as a freelancer at Econet Wireless Pvt (Ltd), customizing customer experiences and producing content for brand visibility. Skilled IT technician and help desk professional from Mikes Computer Shop Pvt (Ltd), proficient in hardware upgrades, network management, and remote support tools. Core competencies include gap analysis, ethical judgment, project oversight, and IT infrastructure understanding. Career goal is to leverage technical expertise and leadership skills to drive innovative solutions in a dynamic IT environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

Ecocash holdings pvt (ltd)
07.2022 - 05.2024
  • Resolved complex customer enquiries, disputes and complaints.
  • Evaluating and recommending new technologies, tools, and solutions to improve efficiency and productivity.
  • Collaborate with other departments to understand IT needs and requirements.
  • User mobile money account creation, management, and migrations.
  • Downloads, installs, and educates users about new applications.
  • Brand ambassador.
  • Generating team weekly reports to the manager.
  • Visiting clients' sites for updates.
  • Managing and leading a team of 30.
  • Brand ambassador recruitment/recruiter.

Freelancer

Econet wireless pvt (ltd)
02.2019 - 06.2022
  • Customised customer experiences to build brand loyalty.
  • Produced content for websites and social media channels to enhance brand visibility.
  • Providing technical support to the staff desk and customers
  • User account registrations/creation and management
  • Visiting onsite customer and configure network systems
  • Participating in trade shows or events to demonstrate products, interact with customers, and answer their questions
  • In person and through online content and social media marketing
  • Setting up unique strategies in place for promoting a brands
  • Utilizing Different Marketing Channels and Platforms to leverage personal networks and social media marketing to share promotional content and positive experiences about the brand
  • Educating and Representing new Brands to the customers.

IT Technician & Help desk

Mikes Computer shop pvt (ltd)
08.2016 - 07.2018
  • Install, configure, and maintain computer hardware, software, networks and operating systems
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers
  • Provide technical support to users, including troubleshooting and resolving IT-related problems
  • Ensure security of IT systems, including data backup, antivirus protection, and access controls
  • Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs
  • Document IT systems, configurations, and procedures for knowledge sharing and training
  • Computer lab installation using NComputing and V-Space virtualization Technology

Education

Master of Science - Computer Engineering

Warsaw Management University
Warsaw, Poland
10.2026

Honours Degree - Information Systems

Great Zimbabwe University
08.2018

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Desktop Technical Support
  • Hardware Installation
  • Software configuration
  • Network Troubleshooting
  • Coding
  • Object-Oriented Programming

Certification

  • Certificate of the CCNA, Network walks, 05/01/20
  • Cyber security essentials, Cisco network academy, 01/01/19
  • Introduction to IoT, Cisco network academy, 01/01/19

Languages

English

References

  • Great Zimbabwe University, Masvingo, Zimbabwe, +263782780662
  • MIKES COMPUTER SHOP pvt (ltd), Beitbridge, Zimbabwe, +263778005464
  • Ecocash holdings, Mutare, Zimbabwe, +263777222311, libertykwasha@ecocashholdings.co.zw
  • Econet, Mutare, Zimbabwe, +263774222202, tonderayi.gowora@econet.co.zw
  • Ministry of Primary and Secondary Education, The Deputy Minister (Angine Gata), Cnr 2nd and Kwame Nkrumah, Zimbabwe, +263772995593
  • Mr Liberty Kwasha, Manager
  • Mike Maluleke, Owner
  • Tonderayi Gowora, Area Manager

Personal Information

  • Date of Birth: 11/22/94
  • Gender: Male
  • Nationality: Zimbabwean

Timeline

Team Leader

Ecocash holdings pvt (ltd)
07.2022 - 05.2024

Freelancer

Econet wireless pvt (ltd)
02.2019 - 06.2022

IT Technician & Help desk

Mikes Computer shop pvt (ltd)
08.2016 - 07.2018

Honours Degree - Information Systems

Great Zimbabwe University

Master of Science - Computer Engineering

Warsaw Management University

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Taonaishe Chareka