Tapiwa Sibanda
Lublin,06
Summary
Graduate of International Business with the knowledge of anti-money laundering, finance and accounting. Detail-oriented, organized and meticulous employee. Computer literate and motivated by the instability of today's global market to effectively capitalize on emerging trends and creative opportunities. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.
Overview
4
4
years of professional experience
Work History
Junior AML/RiskAnalyst
Sitel Group
07.2022 - 11.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts. (Overseas market)
- Conducted investigations into threats and then recommended defenses against them.
- Used risk analysis tools and mitigation strategies to benefit our merchants' banking and personal information.
Customer Service Specialist
Sitel Group
04.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service improvement initiatives to decrease customer wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes. (Maintained targets of 90% quality and effectiveness)
- Answered constant flow of customer calls with minimal wait times. (An average of 15-20 clients daily).
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Clerk
Renco Mine
08.2019 - 11.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
Econet, Zimbabwe
01.2019 - 08.2019
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Answered customer telephone calls promptly to avoid on-hold wait times (Over 15 customers daily).
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Advertised telecommunications products and services (in-person or via telephone).
- Assisted customers with troubleshooting and similar problems.
Education
Bachelor of Arts - International Business
Vincent Pol University
Lublin, Poland03.2023
High School Diploma -
Midlands Christian College
Gweru, Zimbabwe10.2016
Skills
- Risk Analysis
- Risk Factor Identification
- Risk Measure
- Calm and Professional Under Pressure
- Good Communication Skills
- Fraud Patterns
- Word Processing
- Trace Delinquent Customers
- Violations Handling
- Defect Analysis and Resolution
- Customer Communication and Empathy
- Helpdesk Call Support
Additional Information
- January 28, 2000Mobile: +48532189588
Languages
English
Native language
English
Proficient
C2
French
Elementary
A2
Timeline
Junior AML/RiskAnalyst
Sitel Group
07.2022 - 11.2022
Customer Service Specialist
Sitel Group
04.2022 - 07.2022
Store Clerk
Renco Mine
08.2019 - 11.2019
Customer Service Representative
Econet, Zimbabwe
01.2019 - 08.2019
Bachelor of Arts - International Business
Vincent Pol University
High School Diploma -
Midlands Christian College
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