Summary
Overview
Work History
Education
Skills
Personal Information
References
Additionalinformation - Languages
Languages
Timeline
Generic

Tapiwa Mavellous Nyamande

Katowice

Summary

I am a newly qualified nurse from Poland with clinical internships across a wide range of departments, including the surgical unit, neurosurgical, emergency, burns, and orthopedic units. Through my clinical assessments, I have demonstrated a solid foundation in nursing skills and am highly motivated to continue learning and investing in my professional development. I have successfully cleared the IELTS, and my NMC registration is currently pending the ID check. I am available to relocate as soon as possible and will require visa sponsorship if successful.

Overview

3
3
years of professional experience

Work History

Quality Evaluator

Concentrix CVG International Sp. Z O. O.
11.2024 - Current
  • Monitor and evaluate calls, emails, and chats to ensure adherence to quality standards.
  • Provide actionable insights to stakeholders for program performance improvements.
  • Conduct evaluations, report findings, and participate in calibration sessions to ensure consistency.
  • Perform internal audits to enhance process control and efficiency.
  • Maintain program knowledge and collaborate with stakeholders on operational improvements.
  • Support Balanced Scorecards reviews and update quality documentation.

Customer Service Agent/Consultant (Ryanair Project)

Concentrix CVG International Sp. z o. o.
10.2023 - 10.2024
  • Customer service calls and chats assisting customer with day to day Flight and Airline enquiries
  • Responding to customer inquiries and concerns promptly and professionally
  • Helping customers with flight reservations, changes, and cancellations
  • Addressing issues such as lost luggage, flight delays, or other travel-related problems
  • Offering accurate information on flight schedules, policies, and services
  • Guiding passengers on baggage regulations, check-in procedures, and other relevant information
  • Collecting and documenting customer feedback to improve services
  • Assisting with payment-related queries and issues
  • Collaborating with other departments to resolve complex customer problems
  • Ensuring customers understand and comply with airline policies
  • Providing assistance during travel emergencies or disruptions

Customer Service Agent/Consultant (Microsoft Data Protection Project)

Majorel/ APS (Administration Personnel Services)
02.2022 - 09.2023
  • Customer service calls and emails assisting customers with specialty access issues to Microsoft 365 Business Platform and other specialized tasks with Microsoft Online Services Department
  • Proficient in assessing and enhancing password management practices
  • Implemented and maintained multi-factor authentication solutions to bolster security
  • Conducted comprehensive assessments to identify and safeguard Personally Identifiable Information (PII)
  • Developed and executed strategies to mitigate PII-related risks effectively
  • Provided expert assistance for account recovery and retrieval of lost or compromised PII
  • Streamlined recovery processes, ensuring swift and secure resolution
  • Offered valuable guidance to customers on optimizing security for their online service accounts
  • Stayed current with industry best practices to provide up-to-date security recommendations

Nursing Internship

Samodzielny Publiczny Zakład Opieki Zdrowotnej
04.2022 - 05.2023
  • Developed and implemented comprehensive nursing care plans from assessment through to intervention
  • Conducted thorough ABCDE assessments to identify and address patient needs promptly
  • Ensured patient safety by strictly adhering to infection control protocols, reducing the risk of falls, pressure ulcers, and other incidents through proactive nursing interventions
  • Collaborated effectively within a multidisciplinary team to deliver holistic patient care
  • Managed complex wound care, including surgical incisions, pressure sores, and vascular ulcers with precision
  • Administered medications safely and accurately following protocols for IV, oral, IM, SC, and NG routes
  • Gained hands-on experience by observing and assisting in surgical procedures, including plaster insertion and removal
  • Collected blood samples for diagnostic testing, ensuring patient comfort and safety
  • Assisted in gynecological exams, providing compassionate support to patients

Nursing Internship

Szpital Neuropsych
08.2021 - 02.2023
  • Safely administered medications, following best practices and patient-specific protocols
  • Monitored and recorded vital signs, ensuring timely intervention when necessary
  • Supported patients in physical activities, promoting their rehabilitation and overall well-being
  • Demonstrated adaptability and commitment through multiple internship placements at this institution, reinforcing a deep understanding of neuropsychological care

Education

DEGREE IN - NURSING

WYŻSZA SZKOŁA EKONOMII I INNOWACJI W LUBLINIE / AKADEMIA WSEI
LUBLIN,POLAND
07.2023

Skills

  • Clinical Skills
  • Basic Patient Care (vital signs monitoring, wound care, mobility assistance)
  • Medication Administration and Dosage Calculation
  • Infection Control and Sterilization Techniques
  • Patient Assessment and Documentation
  • Basic Life Support (BLS) and CPR
  • Catheterization and IV Therapy (if applicable)
  • Knowledge of Electronic Health Records (EHR) systems
  • Soft Skills
  • Strong Communication and Active
  • Listening
  • Empathy and Compassion
  • Attention to Detail
  • Time Management and Multitasking
  • Teamwork and Collaboration
  • Problem-Solving Skills
  • Adaptability and Stress Management
  • Technical Skills
  • Familiarity with Medical Equipment (eg,
  • blood pressure monitors, ECG machines)
  • Proficiency in Charting and Patient Records Management
  • Basic Knowledge of Anatomy, Physiology, and Pharmacology
  • Computer Literacy
  • Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, data analysis, and presentations
  • Familiar with email platforms (eg, Outlook, Gmail) and online communication tools (eg, Zoom, Microsoft Teams) for professional correspondence and virtual collaboration
  • Capable of utilizing data entry software and maintaining spreadsheets to organize and analyze information efficiently
  • Experienced in using learning management systems (LMS) and online training platforms for professional development
  • Adept at troubleshooting basic hardware and software issues, ensuring minimal disruption to workflow
  • Comfortable with internet research and online databases for evidence-based practice and continuous learning

Personal Information

Title: Nurse

References

  • Katarzyna Kurzydlowska, Academia WSEI English Language Studies Officer, Katarzyna.kurzydlowska@wsei.lublin.pl, +48517438584
  • Angieszka Karczewska, Lecturer and Hospital Supervisor, Akarcz1974@wp.pl, +48791210209
  • Sabina Sawicka, Academia WSEI English University Course Study Assistant, Sabina.Sawicka@wsei.lublin.pl, +48817493239

Additionalinformation - Languages

Shona, English

Languages

English
Advanced (C1)

Timeline

Quality Evaluator

Concentrix CVG International Sp. Z O. O.
11.2024 - Current

Customer Service Agent/Consultant (Ryanair Project)

Concentrix CVG International Sp. z o. o.
10.2023 - 10.2024

Nursing Internship

Samodzielny Publiczny Zakład Opieki Zdrowotnej
04.2022 - 05.2023

Customer Service Agent/Consultant (Microsoft Data Protection Project)

Majorel/ APS (Administration Personnel Services)
02.2022 - 09.2023

Nursing Internship

Szpital Neuropsych
08.2021 - 02.2023

DEGREE IN - NURSING

WYŻSZA SZKOŁA EKONOMII I INNOWACJI W LUBLINIE / AKADEMIA WSEI

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