Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Balanced Yoga Teacher skilled in motivating and educating clients in healthy living and meditation. Creates peaceful, supportive atmosphere to inspire new and experienced yoga students. Connected with diverse clientele and developed loyal customer base.
Overview
15
years of professional experience
1
Certification
Work History
Grand hotel tiffi
Iława, Poland
Spa trainer , Spa therapist, Yoga teacher
10.2013 - Current
Job overview
Ran errands and provided general office support in a professional environment.
Oversaw operations by managing activities related to training, treatment procedures, budget maintenance, insurance, inventory management and marketing
Greeted spa guests warmly to create positive first impression of establishment
Led spa tours for new members to familiarize guests with services provided
Worked with new employees to enforce account management protocols and customer service standards and optimize performance
Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs
Responded to customer inquiries or complaints
Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits
Coordinated facility schedules to maximize usage and efficiency
Planned, set up and led yoga classes for beginner.
Fielded client complaints and rectified issues.
Fostered friendly, warm, and exceptional customer experience.
ananda in the himalayas
rishkesh, India
Senior Spa Therapist
07.2008 - 09.2013
Job overview
Oversaw daily operations to ensure high levels of productivity.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Proved successful working within tight deadlines and fast-paced atmosphere.
Maintained energy and enthusiasm in fast-paced environment.
Improved operations through consistent hard work and dedication.
Cultivated calming spa atmosphere through cleanliness and design
Fielded client complaints and rectified issues
Designed VIP client program for returning guests to promote product sales and packages
Introduced cleanliness inspection program for treatment rooms
Cultivated calming spa atmosphere through cleanliness and design.
Fielded client complaints and rectified issues.
Introduced cleanliness inspection program for treatment rooms.
Designed VIP client program for returning guests to promote product sales and packages.
Resolved customer complaints and facilitated conflict resolutions.
Welcomed clients arriving for appointments.
Recommended retail products for at-home use.
Provided clients with knowledge of all cosmetic services being provided.
Analyzed skin condition and made appropriate product recommendations.
Educated patients on treatment options.
Assisted manager with daily spa operations.
Advised clients on proper home-care regimens.
Handled busy schedules and stayed on top of key deadlines.
Developed individualized, therapeutic skin care programs.
Education
VTC SCHOOL
INDIA
High School Diploma
Skills
Responsible
Spa operations
Schedule Management
Team building
Leadership
Adaptability
Training & Development
Responsible
Interpersonal Communication
Employee training
Progress Reporting
Treatments
Aromatherapy
Hot Stone Massage
Deep Tissue Massage
Facial Massages
Thai Traditional Massge
Ayurvedic Massage
Foot Reflexology
Healing Treatment
Reiki
Kundalini Back Massage
Crystale Reflexology
Tibetan Ku Nyi Massage
Certification
reiki first and second lever Training - 2010-2011
l'occitane treatment and products knowledge 2014
KLAPP mesotherapy 2016
Ila beyond organic treatment and prduct knowledge2019
Bartender / Barman at Grand Hotel, Grand Resort (Hurghada) | Hilton Sharm Dreams, Hostmark (Sharm El Sheikh)Bartender / Barman at Grand Hotel, Grand Resort (Hurghada) | Hilton Sharm Dreams, Hostmark (Sharm El Sheikh)