Tashinee Butchanah
International SOS
Beau Bassin-Rose Hill
8
Years of experience
Dynamic sales and client relations professional with a proven track record of driving business growth across diverse sectors, including sales, marketing promotion, real estate, operations coordination, and customer service. Expertise in cultivating strong customer relationships, effectively promoting products, and negotiating favorable deals to enhance revenue streams. Adept at coordinating operations to optimize efficiency and support strategic business objectives. Recognized for adaptability, proactive problem-solving, and a relentless focus on achieving targets.
Work History
Client Success Representative
4 Months- Developed billing plan to enhance revenue tracking and accuracy.
- Issued invoices to clients promptly for timely payment collection.
- Raised invoices on Oryx and Salesforce systems to streamline contract management and data extraction.
- Coordinated follow-ups with sales, finance, commercial, and operations teams to ensure alignment.
- Utilized project metrics tracker to monitor and report on deliverables.
- Analyzed data and generated reports using Excel to support decision-making.
Sales and Marketing Representative
6 Months- Manage orders from shops and hardware stores.
- Showcased products effectively at exhibitions and online to enhance brand visibility and customer engagement.
- Managed order follow-up and coordinated delivery logistics.
- Implemented customer engagement initiatives to drive sales growth.
Real Estate Agent
3 Years 7 Months- Facilitated property sales and leasing processes for clients.
- Coordinated property viewings and managed negotiations to enhance client satisfaction.
- Administered financial transactions while coordinating marketing promotions to drive sales growth.
- Facilitated effective communication by addressing inquiries via calls, emails, and messages to enhance customer support.
Operations Manager
3 Years 7 Months- Managed daily operations, ensuring efficiency across departments.
- Oversaw team performance, fostering a collaborative work environment.
- Facilitated training sessions focused on operational procedures to improve staff performance and compliance.
- Tracked inventory levels to support seamless operations and prevent stockouts.
- Interpreted operational data to enhance decision-making processes and refine strategies.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Investigated and resolved customer issues swiftly, ensuring optimal satisfaction levels were maintained.
Guest Relations Coordinator
2 Years 5 Months- Managed guest inquiries and resolved issues to enhance satisfaction levels.
- Coordinated with departments to ensure seamless guest service experiences.
- Developed and maintained relationships with returning guests for personalized service.
- Assisted in planning and executing special events for guest engagement.
- Implemented feedback systems to gather insights on guest experiences and preferences.
- Trained new staff on guest relations protocols and customer service standards.
- Collaborated with marketing teams to promote guest loyalty programs and offers.
- Resolved conflicts between customers and staff members in a professional manner.
- Oversaw the daily operations of the front desk, including reservations, guest inquiries, and complaints.
- Processed payments from customers using appropriate payment methods.
- Organized tours for visiting groups and individuals according to their preferences.
Guest Relations Officer
7 Months- Welcomed guests and provided information about services and amenities.
- Resolved guest complaints promptly to enhance satisfaction and loyalty.
- Coordinated with housekeeping and maintenance for timely service delivery.
- Assisted in organizing events to improve guest engagement and experience.
- Utilized reservation systems to manage bookings and guest inquiries effectively.
- Answered guest inquiries regarding hotel offerings and services.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Education
Bachelor - Business Management
Accounting Clerk - Accounting
English - English
Diploma of Business - Business Management
HSC - Travel And Tourism / Sociology
Skills
Time management
Detail-oriented approach
Conflict resolution
Negotiation techniques
Active listening
Teamwork and collaboration
Reliability
Organizational skills
Adaptability and flexibility
Decision-making
Relationship building
Product knowledge
Time management abilities
Leadership Skill
Timeline
Open University
Bachelor from Business Management
2026 - CurrentRead More
Client Success Representative
International SOS
05.2026 - CurrentRead More
Sales and Marketing Representative
Sun Industries Ltd
10.2025 - 04.2026Read More
Real Estate Agent
A-CIFF PROPERTIES LTD
02.2022 - 09.2025Read More
Operations Manager
A-CIFF GROUP LTD
02.2022 - 09.2025Read More
Guest Relations Coordinator
Tamassa Resort
08.2019 - 01.2022Read More
Guest Relations Officer
SO Sofitel Mauritius
11.2018 - 06.2019Read More
Curtin Mauritius
English from English
Read More
Curtin Mauritius
Diploma of Business from Business Management
Read More
Swami Vivekananda State Secondary School
HSC from Travel And Tourism / Sociology
Read More
PSI
Accounting Clerk from Accounting
Read More