Tashinga Munjanja
Harare
Summary
Friendly and reliable with strong interpersonal skills and positive attitude. Understands importance of customer service and efficient transaction processing. Committed to creating welcoming environment and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Front Counter Assistant
Café Delight
11.2022 - 04.2023
- Delivered exceptional customer service in a busy café, ensuring a welcoming and professional environment
- Handled customer requests and complaints calmly and effectively, maintaining a positive guest experience
- Communicated clearly and courteously with a diverse range of customers
- Managed food and drink orders efficiently while maintaining high standards of accuracy and hygiene
- Worked collaboratively with team members to ensure smooth daily operations
- Maintained a neat and professional appearance in line with company standards
- Gained confidence in handling pressure during peak hours and problem-solving on the spot
- Developed skills in multitasking, time management, and hospitality – essential for fast-paced service roles
Volunteer
Community Health & Hygiene Awareness Campaign
04.2022 - 09.2022
- Assisted in organizing and running local hygiene awareness workshops for children and families
- Helped distribute hygiene kits including soap, masks, and sanitizers in underserved communities
- Engaged with community members to educate them on proper handwashing and hygiene practices
- Supported event setup, registration, and distribution logistics during community outreach days
- Played educational games with children to reinforce health messages in a fun, age-appropriate way
- Worked as part of a diverse volunteer team, developing strong communication and teamwork skills
- Gained insight into public health challenges in low-resource settings and the value of community service
Education
Certificate - Galileo Computer Based Training Program
Global Training College
South Africa Diploma - Cabin Crew Licensing Training
EPT Aviation Training
South Africa04-2025
Certificate - Initial Cabin Cabin Crew First Aid Course
QAS Aviation Academy
South Africa04-2025
Certificate - Live Fire Fighting Drill
EPT Aviation Training
South Africa04-2025
Certificate - Dangerous Goods Training Program
EPT Aviation Training
South Africa04-2025
Certificate - Human Performance Training
EPT Aviation Training
South Africa04-2025
Certificate - Wet Ditching Drill
EPT Aviation Training
South Africa04-2025
Diploma - General Travel
EPT Aviation Training
South Africa 03-2025
Skills
- Customer Service & Communication Skills
- Teamwork & Collaboration
- Problem Solving & Adaptability
- Organizational & Time Management Skills
- Cultural Awareness & Sensitivity
- Excellent work ethic
- Public communication
- Organization
- Initiative
- Passion for helping others
- Presentation & Professionalism
- Working with children and families
Languages
English
Upper intermediate (B2)
Shona
Bilingual or Proficient (C2)
French
Beginner (A1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Front Counter Assistant
Café Delight
11.2022 - 04.2023
Volunteer
Community Health & Hygiene Awareness Campaign
04.2022 - 09.2022
Certificate - Galileo Computer Based Training Program
Global Training College
Diploma - Cabin Crew Licensing Training
EPT Aviation Training
Certificate - Initial Cabin Cabin Crew First Aid Course
QAS Aviation Academy
Certificate - Live Fire Fighting Drill
EPT Aviation Training
Certificate - Dangerous Goods Training Program
EPT Aviation Training
Certificate - Human Performance Training
EPT Aviation Training
Certificate - Wet Ditching Drill
EPT Aviation Training
Diploma - General Travel
EPT Aviation Training
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