Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TATA DESTIN ASUH

Customer Service
Warsaw,14

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Customer Service Representative

H.R. Institute Of Hotel Management
Warsaw , Poland
04.2023 - 01.2024
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Project Manager, Client Services

Hobby Lobby
Buea, Cameroon
04.2017 - 06.2020
  • Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
  • Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
  • Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
  • Demonstrated expertise in change management processes, facilitating smooth transitions and minimizing disruptions to ongoing operations.
  • Built high-performing teams through effective recruitment, training, motivation, and retention strategies that supported organizational goals.
  • Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
  • Fostered strong relationships with clients, leading to increased contract renewals and referrals.
  • Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
  • Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.

Education

First Degree - Accounting And Business Management

University of Buea
Buea
10.2014 - 11.2018

Skills

Paperwork Processing

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Certification

MCAS - Microsoft Certified Application Specialist

Timeline

Sales Manager Certificate

11-2023

Customer Service Representative

H.R. Institute Of Hotel Management
04.2023 - 01.2024

ACE - Adobe Certified Expert, Photoshop

06-2022

Sales Essentials Certificate

05-2020

Project Manager, Client Services

Hobby Lobby
04.2017 - 06.2020

MCAS - Microsoft Certified Application Specialist

03-2017

First Degree - Accounting And Business Management

University of Buea
10.2014 - 11.2018
TATA DESTIN ASUHCustomer Service