Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tatiana Matveeva

Warsaw,14

Summary

Technical support specialist with years of experience and dedication who has a track record of giving customers excellent help. Competent in providing individualized answers and expertly leading clients through troubleshooting stages to increase customer satisfaction. Committed to providing quick and effective service and improving user experience in general. A trustworthy team player that enjoys working in hurried settings and relentlessly looks for ways to advance their careers.

Overview

11
11
years of professional experience

Work History

Senior Technical Writer

Upwork
05.2019 - Current
  • Presented new technology and drafted white papers and other technical documents to complete packages.
  • Organized material to research and complete writing tasks.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Analyzed developments in field to update instruction literature.
  • Proved successful working within tight deadlines and a fast-paced environment

Specialist in International Technical Support

UTTC
03.2012 - 06.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.

Education

Bachelor of Science - Computer Science And Programming

Polish-Japanese Academy of Information Technology
Poland
06.2024

Bachelor of Science - Computer And Mathematical Modeling

Kharkiv Polytechnic Institute
Ukraine
07.2014

Skills

  • Materials Research
  • Schedule Management
  • Support Documentation Management
  • Collaborative Team Player
  • Social Skills
  • Client Satisfaction
  • Technical Support

Languages

Russian, Ukrainian
Native language
English
Advanced
C1
Polish
Intermediate
B1
German
Elementary
A2

Timeline

Senior Technical Writer

Upwork
05.2019 - Current

Specialist in International Technical Support

UTTC
03.2012 - 06.2015

Bachelor of Science - Computer Science And Programming

Polish-Japanese Academy of Information Technology

Bachelor of Science - Computer And Mathematical Modeling

Kharkiv Polytechnic Institute

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Tatiana Matveeva