TAWONGA MANOMANO
Warsaw
Summary
Customer-focused professional with a background in customer service, sales, and game quality assurance. Skilled in handling client needs, identifying process improvements, and delivering high satisfaction across diverse industries. Holds a Category B driving license and thrives in fast-paced, team-oriented environments. Strong interpersonal and negotiation skills with a detail-oriented mindset.
Overview
6
6
years of professional experience
Work History
Taxi Driver
Uber; Bolt; Freenow
09.2024 - Current
Customer Service Representative
Foundever
03.2023 - 04.2024
- Managed inbound and outbound calls and emails for a fintech client
- Provided support on payment processing and customer inquiries
- Collaborated with risk and sales departments to resolve complex issues
- Developed empathy and financial awareness to assist users in sensitive matters
- Gained experience using CRM systems and SaaS tools
Game Tester
Testronics
02.2022 - 12.2023
- Identified bugs and inconsistencies across multiple game platforms and genres
- Worked under tight deadlines while maintaining attention to detail
- Suggested usability and quality improvements during testing phases
- Contributed to team workflows and documentation for bug tracking
- Developed a holistic view of game production and QA methodology
Sales Representative
Edge Hydraulics and Pneumatic Services
09.2019 - 01.2021
- Generated qualified leads and converted them to sales
- Emphasized product benefits and technical specs to meet customer needs
- Strengthened client relationships through consultative selling and follow-up
Education
B.A. - Business Management: International Logistics
University of Economics And Human Sciences
11-2025
Skills
- Customer Relationship Management (CRM)
- Data Analytics & Microsoft Excel
- SAP Software (ERP)
- Microsoft 365 Suite
- Conflict Resolution & Communication
- QA Testing & Bug Reporting
- Video Editing (basic)
- Lead Generation & Sales
- Organized & Proactive Team Player
Personal Information
Driving License: Category B, B1, AM
Hobbies and Interests
- Literature
- Environmental Conservation
- Art
- Gaming
- Sports
- Travel
Languages
English, Fluent
Timeline
Taxi Driver
Uber; Bolt; Freenow
09.2024 - Current
Customer Service Representative
Foundever
03.2023 - 04.2024
Game Tester
Testronics
02.2022 - 12.2023
Sales Representative
Edge Hydraulics and Pneumatic Services
09.2019 - 01.2021
B.A. - Business Management: International Logistics
University of Economics And Human Sciences
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