Summary
Overview
Work History
Education
Skills
Leadership, Volunteering & Internship Experience
Research
Certification
References
Timeline
Generic

Temitope Stephen Alonge

Kraków, Małopolskie

Summary

I am an enthusiastic and driven professional with a deep passion for education and research. Having earned a Master of Science degree in Engineering Management, which provided me with valuable insights into organizational dynamics, I am eager to further my academic journey. My goal is to pursue another masters degree to deepen my expertise in leveraging technology to streamline business operations and contribute meaningfully to organizational efficiency and success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Care Representative (Operations)

First Advantage
06.2023 - Current
  • Resolved customer issues and reduced dissatisfaction through prompt, effective solutions.
  • Managing customer complaints and resolving queries in a timely manner through Omnichannel support, which improves customer satisfaction by 30% in just 4 months of joining.
  • Assist clients in making informed hiring decisions, including conducting training on using our systems.
  • Identify areas for upselling and improvements by knowing the client’s daily process. Working with the Account Manager to implement the new services.
  • Liaise with the clients and the internal teams to provide clear and accurate information for the successful candidate’s background check (criminal and credit checks, DBS & DRTW, education and employment verifications, etc.).
  • Resolved all requests and case management workflows promptly to meet contractual SLAs and client expectations.

Customer Operations Support Specialist (Oura Ring)

Sitel
09.2021 - 05.2023
  • Analyzed customer data and feedback to identify trends and areas for improvement and make recommendations to management for process enhancements and product development. Implemented a new customer feedback survey that resulted in a 25% increase in response rates and provided valuable insights for product development.
  • Provided operational support to internal stakeholders, including sales, finance, IT, fulfillment, and product & research teams, to ensure the smooth execution of initiatives and projects. I improved internal processes by implementing a new ticketing system, resulting in a 30% reduction in response time and increased efficiency for internal stakeholders.
  • Leveraged subject matter expertise to enhance customer resolution rates by 20%.
  • I successfully supported and provided operational guidance to Oura Smart Ring customers globally, contributing to the growth and success of the company.

Tutorial Assistant

Adekunle Ajasin University
03.2017 - 01.2018
  • Taught pre-degree and diploma students.
  • Assisted faculty members with classroom instruction, exams, record keeping, and other miscellaneous
  • Proctored examination.

Tutorial Assistant

Allstate College of Education
01.2016 - 02.2017
  • Instructed year 1 students in PED 110 (Acoustics).
  • Instructed second-year students in PED 221 Workshop Practice.

Education

Master of Science - Engineering Management

Poznan University of Technology, School Of Enginee
Poznan, Poland
09-2022

Bachelor of Science - Physics & Electronics

Adekunle Ajasin University, School of Science
Akungba-Akoko, Nigeria
05-2014

Associate of Applied Science - Electrical Engineering

The Federal Polytechnic, School of Engineering
Ilaro, Nigeria
07-2007

Skills

  • Leadership & Time Management
  • Scientific Writing and Statistical Analysis
  • Agile & Lean Management
  • SQL Server Reporting Services, JIRA, Oracle NetSuite ERP, ASANA & Salesforce
  • Numeracy and Problem Solving
  • Customer Relationship Management
  • Business Process Modeling Notation (BPMN)

Leadership, Volunteering & Internship Experience

Business Analysis (Forage Virtual Internship) | Accenture North America | October 2023
I
engaged and researched in simulated real-world projects and tasks in Client Research and Problem Identification for a large robotics company, Industrobots, who want to enter the mass consumer market.

  • Stakeholder Interview
  • Requirements Gathering Process Maps
  • Requirements Gathering Project Plan

Assistant Science Teacher | Directorate of Technical Aid Corps, Ministry of Foreign Affairs, Abuja, Nigeria; Ministry of Education & Vocational Training, Zanzibar, Chasasa Secondary School, Wete-Pemba | February 2018-February 2020
I volunteered in a teaching abroad program under the Directorate of Technical Aid Corps in the Ministry of Foreign Affairs, Abuja, Nigeria. The program aims to share Nigeria's know-how and expertise with other African, Caribbean, and Pacific (ACP) countries, promote cooperation and understanding between Nigerian and beneficiary countries, and give assistance based on the assessed and perceived needs of the recipient countries. I was recruited as a science teacher. My assigned location was Zanzibar, Tanzania.

  • Increased the performance of students in physics by 25% during the two years
  • Taught over 150+ grade 11 students each session
  • Planned lessons according to district standards to cover all requirements and prepare for standardized tests.
  • Encouraged critical thinking to understand the reasoning behind physics formulae.
  • Served as a student advisor for grade 11 and advanced level students, offering academic, social, and emotional support.
  • Utilized curriculum and departmental guidelines to evaluate and assign grades to student work, including assignments and tests.
  • Fostered a classroom environment conducive to interactive learning where the ideas of students were valued and respected

Graduate Teacher | National Youth Service Corps (NYSC); Methodist High School 2, Ilesha West, Ilesha, Nigeria | August 2014-July 2015

  • Taught grades 9 and 10 students’ physics and mathematics
  • Served as a student advisor for grade 10 students
  • Fostered a classroom environment conducive to interactive learning, where the ideas of students were valued and respected.

Automation Intern | Lafarge Cement Wapco Plc, Ewekoro Plant, Nigeria | October 2007– September 2008 

I served as an intern in the Automation and Control department of the organization after my national diploma program.

  • Assisted in performing scheduled preventive maintenance work, completing the pre-start up test and generating maintenance reports
  • Assisted with troubleshooting failures with process control system involving electrical and mechanical equipment and instruments
  • Participated in daily safety and health pep talks and departmental meetings.

Research

Determination of The Rise and Depth of Oil Spillage. A study of Baruwa Area of Ipaja, Lagos, Nigeria. Bachelor of Science Thesis, May 2014.

Explanation: The research was carried out in environmental geophysics by using physics applications to carry out geophysical investigations.

Electrical resistivity surveys were carried out in an area with hydrocarbon contamination in the Abesan area of Baruwa in the Ipaja local government area of Lagos, Nigeria. The research was aimed at evaluating the depth of the hydrocarbons in the subsurface and the groundwater quality of the area ten years after the spillage. The geophysical investigation involved the Vertical Electrical Sounding (VES) technique using the Schlumberger configuration and horizontal profiling.
The data collected from the ten locations in the area were analyzed. The generated profiles of the acquired data helped map the contaminant plume, which was delineated as an area of high-interpreted resistivities

A Study of Gender and Cultural Influences on Leadership Styles of Access Bank Plc and Guaranty Trust Bank Plc, Nigeria. Master of Science Thesis, September 2023.

Explanation: The main objective of my research is to investigate the influence of gender and culture on the leadership styles of Access Bank Plc and Guaranty Trust Bank Plc, Nigeria.
Also, consider which of the variables—gender or culture- exerts more influence on the leadership styles of Access Bank Plc and Guaranty Trust Bank Plc.
Finally, to evaluate which leadership styles are more likely to be associated with male leaders and female leaders in the same organizations.


Design and construction of Automatic Polythene Sealing and cutting Machine. Ordinary National Diploma (OND) Project, July 2007.
Explanation: The project was aimed at reducing time waste and the cost of producing nylon. The project dealt with the construction of an automatic sealing and cutting machine, which aids production.
The construction machines were sourced locally and can cut and seal nylon at an affordable cost.

Certification

Fundamental of Agile Project Management issued by Project Management Institute (PMI)

Scrum Fundamental Certified (SFC) issued by SCRUMStudy

Business Analysis issued by Amber Business Analysis Hub, Canada

References

Prof. Dr Gerhard-Wilhelm Weber, Chair of Marketing and Economic Engineering, Department of Engineering Management, Poznan University of Technology, Poznan, Poland; Advisor, European Union Operational Research (EURO) 

+48 61 665 33 97 gerhard.weber@put.poznan.pl

Dr. Jelili Kunle Adedeji, Assistant Professor, Department of Physics & Electronics, Adekunle Ajasin University, Akungba-Akoko, Nigeria 

+234 808 001 4023 jelili.adedeji@aaua.edu.ng

Dr. Adewoye S. Olabode, Assistant Professor, Department of Mathematics, Yaba College of Technology, Nigeria

+234 802 952 7932 adewoye2012@gmail.com


Timeline

Customer Care Representative (Operations)

First Advantage
06.2023 - Current

Customer Operations Support Specialist (Oura Ring)

Sitel
09.2021 - 05.2023

Tutorial Assistant

Adekunle Ajasin University
03.2017 - 01.2018

Tutorial Assistant

Allstate College of Education
01.2016 - 02.2017

Master of Science - Engineering Management

Poznan University of Technology, School Of Enginee

Bachelor of Science - Physics & Electronics

Adekunle Ajasin University, School of Science

Associate of Applied Science - Electrical Engineering

The Federal Polytechnic, School of Engineering
Temitope Stephen Alonge