Tendai Gwenhamo
Gdańsk
Summary
I am a dynamic Client Service Specialist with a proven track record at Foundever, excelling in clear communication and problem-solving. I'm a passionate customer service professional with over a year of experience providing top-notch support in busy environments. I'm known for my excellent communication skills, approachable personality, and dedication to resolving customer issues efficiently and with genuine empathy. I'm a quick learner and thrive on creating positive experiences that foster customer loyalty and satisfaction. I am currently completing my bachelor's degree in nursing.
Overview
2
2
years of professional experience
Work History
Client Service Specialist
Foundever
Gdańsk
01.2024 - Current
- Providing knowledgeable service and support for all customer needs.
- Assisting with the software and hardware support.
- Enhancing client satisfaction by promptly addressing inquiries and resolving issues.
- Managing and assessing client accounts with attention to detail, ensuring accurate billing and record keeping.
- Developing strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Track and process Transactions
Cook's Assistant
Rachel's Catering
Heidelberg, South Africa
02.2023 - 09.2023
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Education
Bachelor In Nursing - Nursing Science
Powislanka University
Gdańsk Skills
- Clear and Concise Communication
- Empathy
- Positive Language
- Technical Proficiency
- Problem-Solving
- Resourcefulness and Adaptability
- Time Management
- Patience
Accomplishments
Advanced from phone support to messaging support within 5 months due to my performance at foundever.
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
Shona
Upper intermediate (B2)
German
Beginner (A1)
Timeline
Client Service Specialist
Foundever
01.2024 - Current
Cook's Assistant
Rachel's Catering
02.2023 - 09.2023
Bachelor In Nursing - Nursing Science
Powislanka University