Tetiana Husieva

- Searching for IT professionals (communities, social networks, databases etc.)
- Screening and selecting applicants for interviews
- Presenting candidates to employers

- Supporting candidates through the recruitment process

- Improved the level of customer service provided to employers and job seekers
- Resulting in commendation letters from employers and job seekers
- Conducted routine follow-up with employers to ensure satisfaction of service
- Developed promotional materials to aid in recruitment and provided employers with resources to assist in recruitment needs

- Headhunting and searching for IT professionals (communities, social networks, databases etc.)
- Screening and selecting applicants for interviews
- Presenting candidates to employers
- Supporting candidates through the recruitment process

- Employed candidates with disabilities
- Monitored opened vacancies for people with disabilities and gathered employer requirements
- Developed and updated databases of candidates and employers
- Helped applicants in writing CVs and consulted candidates through the recruitment process
- Reported to international donors

- Developed and maintained customer service processes of small and medium enterprises (B2B)
- Hiring stuff and coordinated of department involved in preparing the processes, procedures, etc.
- Participated in process improvement projects
- Provided operational support, to service specialists of the back office

- Ensured operations of Computer Automated Telephone Interviews department
- Managed call center of 200 employees
- Managed CATI related activities of research projects
- Estimated and budgeted labor costs for projects
- Monitored efficiency of resource utilization
- Developed quality assurance processes for CATI projects

- contributed to quality assurance of content and effectiveness of field researches
- verified correctness of questionnaires prepared by interviewers
- reported on completeness and correctness of questionnaires
- provided recommendations on reevaluation
- coordination and training of newcomers
- statistical analysis of data and reporting

- managed personnel of shifts
- reported on daily financial transactions of casino
- participated in development of monthly and quarterly marketing plans of casino
- contributed to analysis of preferences of visitors and development of promo campaigns of casino