Tetiana Popadyn

Resolved customer inquiries in a timely manner by utilizing problem-solving skills.

Built relationships with vendors and partners to ensure timely resolution of service requests.

Implemented new technologies to increase customer satisfaction and efficiency levels.

Provided technical support to end users and customers, troubleshooting software issues.

Data analysis and event analysis to assess scope and impact of issues

Tested new software prior to their release into production environment

System administration tasks: account management, patching, security hardening, performance tuning,

Resolved complex technical problems by utilizing advanced troubleshooting techniques.

Worked closely with clients to understand their needs and deliver customized solutions accordingly.

Collaborated with other teams to identify areas of improvement in existing processes or procedures.

Troubleshot and performed data analysis and event analysis to assess scope and impact of issues.

Leveraged costing tools to provide costing for custom applications.

Implemented best practices for lead nurturing techniques that resulted in increased conversion rates.

Utilized CRM software to track customer data, manage pipeline, forecast revenues

Created reports summarizing overall team performance against established goals.

Analysed sales data and generated reports for management review, sales transactions, KPIs

Researched potential clients for outreach and business development.

Collaborated with marketing to create effective campaigns that drive leads through the sales funnel.

Communicated product features, advantages, and benefits to customers.

Advised clients regarding accounts, pricing schedules, and financing options.

Handled client deposits and transactions and updated billing information in company databases.

Analysed sales data and identified trends in order to maximize revenue growth potential.

Compiled data to prepare reports and assist with sales forecasting.

Negotiated contracts and prices with clients to exceed sales goals.