Teuta Abdullahu
Pristina
Summary
Dynamic and accomplished HR leader with a proven track record as Head of Human Resources, driving strategic initiatives to enhance workforce performance and foster a strong, inclusive organizational culture. Skilled in talent acquisition, employee development, performance management, and organizational transformation. Known for implementing effective HR strategies that align with business goals and empower teams to thrive.
Outside of work, I am a passionate basketball enthusiast and proud board member of the Basketball Federation. With a background as a former player, I remain actively involved in the sport’s development and community engagement. This unique blend of professional expertise and personal dedication reflects my commitment to teamwork, leadership, and continuous growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
BOARD MEMBER
Basketball Federation of Kosova
12.2020 - Current
HEAD OF HUMAN RESOURCES
TEB Bank/ Part of BNP Group
11.2019 - Current
- Developed and executed HR strategy aligned with business goals across a workforce of 620 employees and 100 interns.
- Led recruitment, talent development, and succession planning for all business units.
- Implemented digital HR tools to enhance efficiency and employee experience.
- Launched leadership and engagement programs, improving retention and morale.
- Managed performance systems and employee relations, fostering development and workplace harmony.
- Advised executives on organizational design and change management initiatives.
- Oversaw HR budgeting and resource allocation for strategic priorities.
- Ensured full compliance with labor laws and internal policies
HEAD OF HUMAN RESOURCES
Insurance Company "ILLYRIA"
01.2015 - 10.2019
- Led recruitment, onboarding, and employee relations for all departments.
- Advised on disciplinary actions and resolved workplace issues fairly and effectively.
- Ensured compliance with labor laws and HR regulations.
- Partnered with leadership as part of the Strategic Management Team to align HR with business goals.
- Managed organizational restructuring, job design, and workforce planning.
- Oversaw performance appraisals, payroll, and employee communications.
- Delivered training programs and collaborated on health insurance and benefits.
- Managed HR budgeting and compliance reporting.
- Oversaw administration, logistics, and procurement for the company.
SENIOR TRAINING OFFICER
ProCredit Bank
03.2012 - 12.2014
- Participated in planning and negotiating the annual training budget in line with business strategy.
- Identified training needs through job analysis, performance reviews, and collaboration with managers.
- Designed and coordinated yearly training programs and sourced external and internal training providers.
- Delivered onboarding and development training, including the Young Bankers Program and front-office staff training.
- Planned and administered employment testing, provided feedback, and supported improvements to evaluation methods.
- Conducted CV screenings, phone interviews, and facilitated group discussions during the recruitment process.
- Managed all logistics for training sessions and ensured compliance with internal procedures.
- Coordinated technical training initiatives including Math I, Math II, and Accounting modules.
- Maintained confidentiality and fairness in testing processes and produced regular training cost and performance reports.
TRAINING OFFICER
ProCredit Bank
12.2009 - 02.2012
- Prepared, administered, and graded employment tests; entered and analyzed results in the database.
- Supported the recruitment process through test planning, telephone interviews, and candidate screening.
- Provided feedback on test outcomes to HR and Training departments; suggested improvements to evaluation methods.
- Organized logistics before and after training sessions and assisted trainers in preparing agendas and materials.
- Coordinated the Accounting Initiative, including scheduling sessions and communicating with trainers.
FINANCIAL AND ACCOUNTING ASSISTANT
Accounting Agency "FIT"
06.2005 - 03.2008
- Assisted in accounting, compiling monthly financial reports, preparing and executing bank payments
- Processing of invoices, out-processing of the same and finalized with archiving and preparing for any possible auditing
- Preparation of tax payment based on legislation
SPORTS JOURNALIST
KTV Television
02.2006 - 11.2006
- Covering of various sports events, news preparation
- Interviewing the athletes, coaches, game officials
- Editing the video and audio footage for the news presenting in the sports program
Education
Master's degree - Management and Information Technology
Univeristy of Prishtina
Bsc - Management and Information Technology
University of Pristina
01.2012
Skills
- Project Management
- Strategic Planning
- Communication & Interpersonal Skills
- Decision Making
- Presentation & Public Speaking
- Time Management & Working Under Pressure
- Talent Acquisition & Recruitment
- Employee Relations & Conflict Resolution
- Performance Management
- Training & Development
- Organizational Restructuring
- HR Compliance & Labor Law Knowledge
- Budget Management
- Digital HR Tools & Systems
- Team Leadership & People Management
Certification
- Assessment/assessor-skills-course - on going
- FIBA Wi Lead 3.0 - ongoing
- Building Effective Leadership Team - Certificate Pro Acta - Management Performance Academy, Ljubljana (Slovenia)- Feb 2017
- Certificate - Salem Management Training Pro Acta - Management Performance Academy, Ljubljana (Slovenia) - Sep 2016
- Project Management Fundamentals - Certificate of Attendance AUKTraining and Development Institute, Pristina (Kosovo) - May 2015
- Train the Trainer Certificate Martin Allen - ProCredit Bank, Pristina (Kosovo) - Apr 2011
- Certificate Association for Finance and Accounting "AFAS - Dec 2005
Basketball
Basketball has been a significant part of my life for many years. I played the sport actively for 13 years and had the honor of serving as the captain of my team, which helped shape my leadership, discipline, and teamwork skills from a young age.
After my playing years, I continued my involvement off the court. I was part of a working group that supported the women’s basketball team in Prishtina, helping manage and strengthen the team both operationally and strategically. Currently, I’m a board member of the Basketball Federation, where I contribute to the sport’s development on a national level.
Additionally, I’ve recently enrolled in FIBA’s Women in Leadership Program, which is an exciting opportunity to further contribute to basketball while growing as a leader in the sports world. Basketball continues to be a passion of mine, and I’m committed to supporting its growth, especially in empowering women within the sport.
Languages
Albanian
Native language
English
Advanced
C1
Serbian
Intermediate
B1
Timeline
BOARD MEMBER
Basketball Federation of Kosova
12.2020 - Current
HEAD OF HUMAN RESOURCES
TEB Bank/ Part of BNP Group
11.2019 - Current
HEAD OF HUMAN RESOURCES
Insurance Company "ILLYRIA"
01.2015 - 10.2019
SENIOR TRAINING OFFICER
ProCredit Bank
03.2012 - 12.2014
TRAINING OFFICER
ProCredit Bank
12.2009 - 02.2012
SPORTS JOURNALIST
KTV Television
02.2006 - 11.2006
FINANCIAL AND ACCOUNTING ASSISTANT
Accounting Agency "FIT"
06.2005 - 03.2008
Bsc - Management and Information Technology
University of Pristina
Master's degree - Management and Information Technology
Univeristy of Prishtina
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REFEREE at FINNISH FEDERATION OF BASKETBALLREFEREE at FINNISH FEDERATION OF BASKETBALL