Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thabang Bugane

Warsaw

Summary

Proven Business Travel Consultant at CWT with a track record of delivering exceptional customer service and implementing risk management strategies for flight cancellations and reschedules/ticket reissues. Skilled in Amadeus GDS and possesses strong communication abilities, ensuring seamless travel experiences. Demonstrated success in improving service delivery and managing complex travel arrangements.

Overview

5
5
years of professional experience

Work History

Business Travel Consultant

CWT
06.2022 - Current
  • We provide exceptional customer service, addressing concerns about flight tickets.
  • Implemented risk management strategies to handle cases with flight cancellations and reschedules.
  • Collaborated with team members to ensure seamless service delivery during high-volume periods.
  • Maintained accurate records of bookings, modifications, cancellations, and related transactions in the company database.
  • Handling group bookings for travelers traveling for a specific mission.
  • Finding the most convenient route for the traveler, as well as obtaining the most cost effective fares for the travel route.
  • Managing tickets; processing ticket exchanges as well as ticket refunds.
  • Assisted clients in managing travel expenses, implementing budget guidelines and tracking tools.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Delivery Driver

Glovo
10.2019 - 03.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

CUSTOMER SERVICE ASSOCIATE

Vodacom South Africa
02.2019 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, in-store, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Psychology

University of Economics And Human Sciences
Warsaw, Poland
07.2022

Skills

  • Advanced skill in the Amadeus GDS
  • Handling ticket reissue - voluntary and involuntary reissues
  • Afterhours services (urgent cases)
  • Strong Communication Skills
  • Cancellation Policies
  • Exceptional customer service
  • Advanced itinerary planning
  • Travel Bookings Processes
  • Emergency Response
  • Customer chat (Slack)
  • Hotel Accommodations
  • Employee Training

Languages

English
Native language

Timeline

Business Travel Consultant

CWT
06.2022 - Current

Delivery Driver

Glovo
10.2019 - 03.2020

CUSTOMER SERVICE ASSOCIATE

Vodacom South Africa
02.2019 - 08.2019

Bachelor of Arts - Psychology

University of Economics And Human Sciences

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Thabang Bugane