Thabang Motloung
Warsaw
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
KYC Investigator II
ING HUBS Poland
2023.05 - Current
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted KYC formality reports on questionable accounts and transactions.
- Improved understanding of financial statements, which helped in assessing risk.
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
Customer Care Consultant
Founderver
2021.11 - 2023.04
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Exhibited high energy and professionalism when dealing with clients and staff.
English Teacher
GB English
2021.07 - 2021.11
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Prepared comprehensive English curriculum for multiple classes.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Assessed and evaluated student performance through use of standardized testing.
Education
Bachelor of Arts - Finance And Accounting
University of Economics And Human Sciences
Warsaw, Poland05.2023
Skills
- Risk Analysis
- Data Review
- Developing Solutions
- Data Research and Analysis
- Documentation Skills
- Data Analysis
- Business Solution Development
Timeline
KYC Investigator II
ING HUBS Poland
2023.05 - Current
Customer Care Consultant
Founderver
2021.11 - 2023.04
English Teacher
GB English
2021.07 - 2021.11
Bachelor of Arts - Finance And Accounting
University of Economics And Human Sciences
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