Thakgatso Amanda Nare
Lublin
Summary
Dynamic customer support professional with over four years of experience in effectively resolving issues and driving client satisfaction. Recognized for thriving in collaborative team environments while adapting seamlessly to evolving demands. Proficient in communication, problem-solving, and leveraging CRM software to achieve impactful results. Committed to reliability and a results-driven approach, consistently maintaining high standards of service excellence.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Axendi (Affidea Diagnostics)
04.2025 - Current
- Managed high-volume inbound and outbound calls, providing accurate information and support to patients regarding diagnostic services.
- Handled appointment scheduling, rescheduling, cancellations, and converted inquiries into confirmed appointments to ensure efficient clinic operations and minimise disruptions and wait times.
- Promoted diagnostic services, maintained accurate sales, processed patient payments, contributed to increased revenue, and improved payment engagement.
- Investigated and resolved patient complaints in line with company policies, escalating cases when necessary, ensuring a high level of customer satisfaction.
- Maintained detailed records of interactions and transactions, ensuring compliance with data protection and healthcare regulations.
CSR
Digital Marketing on Demand (DMOD)
01.2021 - 01.2023
- Respond to customer inquiries via email and phone, troubleshooting software-related issues and guiding users through back-end operations.
- Provide expert advice on SaaS features, ensuring customers maximize product benefits.
- Provided detailed product and service information to assist customers in making informed decisions.
Education
BSc - Nursing
Vincent Pol University
01.2024
ND - Geology
Zimbabwe We School of Mines
01.2018
Skills
- Customer care experience
- High-volume call handling
- Appointment coordination
- Customer issue management
- Customer service optimization
- Billing support proficiency
- Team-oriented collaboration
- Data accuracy management
- Analytical problem-solving
- Clear verbal and written communication
References
If you require any further information to support my candidacy, I would be pleased to provide a list of professional references upon your request., Pursuant this Article 23.11 of the Personal Data Protection Act of 29 August 1997 (Journal of Laws No. 133, item. 833, et al.) I hereby agree to my personal data being processed for the purpose of job recruitment.
Timeline
Customer Support Specialist
Axendi (Affidea Diagnostics)
04.2025 - Current
CSR
Digital Marketing on Demand (DMOD)
01.2021 - 01.2023
ND - Geology
Zimbabwe We School of Mines
BSc - Nursing
Vincent Pol University