THERESA RUTENDO GWAKWARA
Warsaw,Poland
Summary
Customer Support Specialist with over one year of experience delivering high-quality customer service in an international environment. Experienced in supporting customers via phone, email, and online platforms while resolving enquiries efficiently and professionally. Skilled in problem-solving, customer relationship management, documentation, CRM systems, and cross-functional collaboration. Currently completing a Bachelor's degree in Psychology, bringing strong interpersonal, communication, and analytical skills.
Overview
2
2
years of professional experience
Work history
Customer Service Representative
Abbott Diabetes Care
Warsaw
2024.04 - Current
- Managed high-volume customer inquiries, complaints, and service requests via phone, email, and online platforms, ensuring professional communication and high customer satisfaction.
- Managed escalated customer calls and ensured satisfactory outcomes for both customers and the company.
- Built positive customer relationships through clear communication, active listening, and a customer-focused approach to problem resolution.
- Collaborated effectively with team members and other departments to resolve customer concerns, improve workflow efficiency, and maintain service quality standards.
- Coordinated order fulfillment processes for in-person, online, email, and telephone requests, ensuring accuracy, efficiency, and timely service delivery.
- Maintained accurate customer records and service documentation using spreadsheets and databases, supporting operational efficiency and compliance.
- Maintained accurate records of customer interactions and service outcomes.
- Adapted quickly to new technologies, systems, and workflows while maintaining productivity and delivering consistent service excellence.
- Guided customers in navigating website features, improving their online experience. to improve user experience.
Education
Bachelor of Applied Arts - Psychology
University of Economics and Human Sciences
Warsaw, PolandSkills
- Customer support
- Conflict management
- CRM proficiency
- Order processing and inventory tracking
- Data management
- Documentation and reporting
- Technical Troubleshooting
- Technical skills
- Issue resolution
- Conflict management
- Team Collaboration
- Microsoft office suite efficiency
- CRM proficiency
- Microsoft office suite efficiency
LANGUAGES
English
Fluent
C1 (Advanced)
Fluent
Polish
Beginner
ADDITIONAL INFORMATION
- Additional Details
- Eligible to work in Poland
- Strong interpersonal skills and ability to work under pressure
- Strong interpersonal and communication skills
- Able to work independently and within a team
- Fast learner with strong adaptability
- Customer-focused mindset
- Available for shift work if required
Data Protection Consent (GDPR)
- GDPR Compliance
- I hereby consent to the processing of my personal data included in my application for the purposes of the recruitment process in accordance with the General Data Protection Regulation (GDPR).
Timeline
Customer Service Representative
Abbott Diabetes Care
2024.04 - Current
Bachelor of Applied Arts - Psychology
University of Economics and Human Sciences