Thesa Chimukombero
Rzeszow
Summary
Driven and detail-oriented professional with a track record of enhancing customer satisfaction at Holiday Inn Hotel through effective problem-solving and critical-thinking skills. Excelled in data analysis and interpersonal communication, significantly improving business processes. Proficient in Microsoft Office Suite, demonstrating a strong blend of technical and soft skills to achieve results.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Holiday Inn Hotel
02.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Remote Personal Assistant
Care4life
08.2022 - 04.2023
- Maintained appropriate filing of personal and professional documentation.
- Assisting with the ordering , tracking and dispatching medication to clients in the care home.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Education
Customer Service Management Professional ( CCSM ) -
Alison
BSN - Nursing
University of Information & Technology Management
Rzeszow , Poland Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong data entry and data analysis skills
- Excellent communication and interpersonal abilities
- Detail-oriented with a focus on accuracy and efficiency
- Problem-solving and critical- thinking skills
Languages
English
Bilingual or Proficient (C2)
Timeline
Remote Personal Assistant
Care4life
08.2022 - 04.2023
Customer Service Specialist
Holiday Inn Hotel
02.2021 - 03.2022
Customer Service Management Professional ( CCSM ) -
Alison
BSN - Nursing
University of Information & Technology Management
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